I need to get an eta on a firmware that allows me to use my wdtv. I dont want to return it but i oviously want a working product.
What, in the factory firmware that it shipped with, was broken and not working for you when you took it out of the box?
Or, for that matter, what in 1.02.21 would not work at all for you?
It seems as if tens of thousands have been able to merrily use their WDTV under 1.02.21 (or one of its 3rd-party derivatives), so itâs odd that yours will not work at all under any firmware revision.
It seems as if many can use theirs under 1.02.21, many can use theirs under 1.03.49, many can use theirs under 1.04.10⊠Iâm not quite grasping why yours doesnât work at all under any revision.
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I think you better take it back.
The new firmware wonât help you.
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Yeah, I agree. Take it back if youâre that impatient. WDTV does not provide update timelines.
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Calling me impatient seems pretty rude. I did the recent firmware update and none of my MKVs play in a watchable manner. That is all I use my WDTV for.
I work for best buy and we are seeing these returned left and right. It would be great if we could tell our clients when they can expect a fixâŠ
Myself and my clients payed for a working product. If it does not work most people expect communication.
MrGoats wrote:
Calling me impatient seems pretty rude. I did the recent firmware update and none of my MKVs play in a watchable manner. That is all I use my WDTV for.
I work for best buy and we are seeing these returned left and right. It would be great if we could tell our clients when they can expect a fixâŠ
Myself and my clients payed for a working product. If it does not work most people expect communication.
Hereâs the fix courtesy of WD - rollback instructions.
http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=5800
MrGoats wrote:
Myself and my clients payed for a working product.
Again, what wasnât working when you took it out of the box?
Mine played Matroska files then and it still plays Matroska files under 1.04.10.
Are you sure the issue isnât with your encodes, or with your network, or with your server? That thereâs nothing you can change to get them playing like they play for others?
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reread my post. I said after firmware update.
Yes⊠re-read my post as well.
You said you paid for a working product. Was it or was it not working when you got it home and took it out of the box? Because your comments imply it wasnât. So I asked what wasnât working when you bought it.
And youâd notice, on careful inspection, that I said a few times that Matroska files play fine for myself and many others under 1.04.10⊠so it doesnât appear to be the update itself, but something in either your files or your setup.
And, as Rich offered, if it was working fine before the update (despite you implying it wasnât), then you can simply use WDâs provided rollback to get back working again.
RoofingGuy wrote:
Yes⊠re-read my post as well.
You said you paid for a working product. Was it or was it not working when you got it home and took it out of the box? Because your comments imply it wasnât. So I asked what wasnât working when you bought it.
And youâd notice, on careful inspection, that I said a few times that Matroska files play fine for myself and many others under 1.04.10⊠so it doesnât appear to be the update itself, but something in either your files or your setup.
And, as Rich offered, if it was working fine before the update (despite you implying it wasnât), then you can simply use WDâs provided rollback to get back working again.
My MKVs had issues until I did a factory reset (I just did a 30/30/30 like on my router) and they started working right. Streaming over Wireless is still kind of â â â â , even on Wireless N on the 5ghz channel (I am the only one using 5ghz N in my area) but whatever is on my attached drive works fine.
Steps I took:
Hold in reset button, count to 30.
Unplug power with reset button still pressed, count to 30.
Plug AC back in while still holding reset in, count to 30.
Let go, WD will wig out and eventually reboot.
Setup your WD and try MKVs.
Hope that gets you fixed up.
Just a heads up, I returned a portable DVD DL / Lightscribe USB drive today to Best Buy, I found my old one 5 minutes after I got home (isnât that how that alway works?) and when I was getting the charge reversed on my card I saw three WD Live Plus boxes on the floor that had been returned =(
Not sure if these were on sale for Black Friday or people just didnât like them, or what ⊠maybe I can pick up a couple cheap Open Boxes though =D My friend works at Best Buy, I am going to see if I can get her to grab me one with her discount, yeaaahhh!
heavenlydmeonic wrote:
Steps I took:
Hold in reset button, count to 30.
Unplug power with reset button still pressed, count to 30.
Plug AC back in while still holding reset in, count to 30.
Let go, WD will wig out and eventually reboot.
Setup your WD and try MKVs.
Just out of interest how did you come by this method and what do you think the steps of 30 achieve.
richUK wrote:
Just out of interest how did you come by this method and what do you think the steps of 30 achieve.
Itâs the more-or-less standard method people use for resetting WiFi routers under 3rd-party firmware projects. Pretty common in the dd-wrt, etc. worlds. Itâs generally considered to be the blessed method of resetting a device; see here for more info.
Yeah, but the HOLD 30 on a WDTV will only change the COMPOSITE/COMPONENT outputs to PAL from NTSC or vice versa⊠ Whole different beastâŠ
casm23 wrote:
richUK wrote:
Just out of interest how did you come by this method and what do you think the steps of 30 achieve.
Itâs the more-or-less standard method people use for resetting WiFi routers under 3rd-party firmware projects. Pretty common in the dd-wrt, etc. worlds. Itâs generally considered to be the blessed method of resetting a device; see here for more info.
I think you mean its generally considered to be the best way to reset routers only. I note that not one post that I have seen tells us why this works. Do you know why it works or is it one of those many internet myths that people do as a last resort. The manufacturers donât seem to think its necessary and I would have thought that they would know about their product. However I will bear it in mind if all else fails.
As Tony said this is not a router and that reset button is used for other purposes if pressed too long.
richUK wrote:
I think you mean its generally considered to be the best way to reset routers only.
- *> Gah - I thought that was what I wrote, but obviously it wasnât. Yes, that was what I had intended to say.
richUK wrote:
I note that not one post that I have seen tells us why this works. Do you know why it works or is it one of those many internet myths that people do as a last resort. The manufacturers donât seem to think its necessary and I would have thought that they would know about their product. However I will bear it in mind if all else fails.
As Tony said this is not a router and that reset button is used for other purposes if pressed too long.
The origins of the 30/30/30 reset arenât entirely clear to me, but my suspicion is that it isnât necessarily the âbestâ way so much as itâs the accepted way of doing it for troubleshooting purposes: at least if someone says theyâve done a 30/30/30 reset, you know what basic steps theyâve taken before asking for help.
But yeah, Tonyâs right in that this doesnât apply to the WD TV series. Unfortunately, this is one of those things that seems to be becoming the go-to method regardless of whether itâs the wrong or right one for the device in question - Iâve seen it applied to more than just routers (mobile phones specifically come to mind).
casm23 wrote:
richUK wrote:
I think you mean its generally considered to be the best way to reset routers only.
- *> Gah - I thought that was what I wrote, but obviously it wasnât. Yes, that was what I had intended to say.
richUK wrote:
I note that not one post that I have seen tells us why this works. Do you know why it works or is it one of those many internet myths that people do as a last resort. The manufacturers donât seem to think its necessary and I would have thought that they would know about their product. However I will bear it in mind if all else fails.
As Tony said this is not a router and that reset button is used for other purposes if pressed too long.
The origins of the 30/30/30 reset arenât entirely clear to me, but my suspicion is that it isnât necessarily the âbestâ way so much as itâs the accepted way of doing it for troubleshooting purposes: at least if someone says theyâve done a 30/30/30 reset, you know what basic steps theyâve taken before asking for help.
But yeah, Tonyâs right in that this doesnât apply to the WD TV series. Unfortunately, this is one of those things that seems to be becoming the go-to method regardless of whether itâs the wrong or right one for the device in question - Iâve seen it applied to more than just routers (mobile phones specifically come to mind).
There is no magic to it, it simply ensures that the resest button is well and truely pressed =) When customer firmware like ww-drt, tomtato, and openDRT were being developed people would click the reset button for a second and think their unit was reset to factory specs, when in fact a lot of times it would just reboot the unit and not really do anything. The 30/30/30 is 90% palcebo and 10% â â â â â Proof-ness.
I was aware that holding the reset button would set the unit from NTSC to PAL, but it would be set back once the 3rd 30 was completed to whatever you had it as before ⊠and make sure that the unit 1) Had the reset button pressed and 2) Was idle without power for at least 30 seconds.
Just put this meathod in the same bag as âReset the unit and leave it unplugged for several minutesâ kind of Juju. 
I have never seen anyone offer the 30/30/30 for a mobile device, and I code Andriod apps and firmware for my Archos tablet (and hopefully soon for the Nook Color). Where did you see someone recommending to do this procedure, and for what device?
heavenlydmeonic wrote:
I have never seen anyone offer the 30/30/30 for a mobile device, and I code Andriod apps and firmware for my Archos tablet (and hopefully soon for the Nook Color). Where did you see someone recommending to do this procedure, and for what device?
Funny you should mention Android; this was the context I saw the recommendation made in. Itâs been a while, though, so canât say that I remember the specific hardware involved - however, it would have been for one of the third-party builds for non-native devices, so probably xdandroid or Cyanogen and most likely HTC-related.
Agreed that itâs 90% placebo and 10% useful as far as routers are concerned - but it seems like one of those things where if some sort of accepted process for resetting the device didnât exist, next to nobody would think to even power-cycle it before asking for help.
Ok I tried this method
Held reset button for count of 30 with unit on  (of course nothing happens because to reset you have to let it go)
Kept holding down reset button for count of 30 after unplugging from power (which does nothing because the unit is not on and it is completely unaware that the button is being pressed)
Kept holding down reset for count of 30 after plugging power back in.
Let go of reset and nothing happened because the unit was still in boot up mode and you cannot reboot the unit in that mode.
Checked all my settings and found that they were intact. (network / youtube etc logon still there)
Conclusion - this method does not work with the WDTV.
However if you press the reset button for a couple of seconds when the unit has booted up and then let go it will immediately reboot and all your settings will be gone. So as far as I am concerned the 2 second reset combined with power off is not juju and does work in the majority of cases. You can also reset to factory defaults for an overkill reset.
The reset button  is there for that reason - to reset, and in line with many other items the removal of power is valid in getting the device working.Â
richUK wrote:
Conclusion - this method does not work with the WDTV.
Reading that gave me a chuckle; they should get you on MythBusters. 
