Error code when trying to set up remote access `

hi

as sooon as I tick the box to enable remote access I get this message

31550 - Error adding mobile access: Internal server error. Retry your last operation. If the error persists, contact WD Support for assistance.

tried a few times - always the same message

thanks

Hello,

Check the ports 443 and 80 make sure that they are open.

Check the following link with a KB about port forwarding

http://wdc.custhelp.com/app/answers/detail/a_id/8526/session/L3RpbWUvMTM1NTI1MDAwMy9zaWQva2NRbFd1ZGw%3D#mblsetup