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I’d recommend running a diagnostic test using Western Digital Data Lifeguard Diagnostics or WD Drive Utilities after replacing the USB cable. If the device fails the test then it should be replaced under warranty.

http://wdc.custhelp.com/app/answers/detail/a_id/940/

RMA instructions are available in the following link:

http://wdc.custhelp.com/app/answers/detail/a_id/8/

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