My Book 4 TB
WDBFJK0040HBK-NESN suddenly stopped working yesterday after a power outage. When I plug the USB into the PC it gets acknowledged and at first glance it appears that I have access to all my mp3 files, however, when I try to play any of them it doesn’t work.
I tried copying all my mp3 files to another WD external hard drive, but I constantly get this error message: “Error 0x800701E3:” the request failed due to a fatal device hardware error.
I did a quick test on WD Drive Utilities, however, the test stalled at 90%, and ultimately I had to press cancel when nothing more happened.
I noticed that the hard drive stopped making any spinning noise, not sure what that indicates.
If anyone has any suggestions I would be more very grateful!
Is there a way to salvage the data with a defective spin motor? I’m not sure whether it’s even possible to replace the spin motor. I am pretty certain the data itself is still intact, just not sure how to move it to a new disk with this error message constantly popping up.
When “the request failed due to fatal device hardware error” occurs, your device turns inaccessible. This error usually occurs while attempting to transfer/copy files and suddenly the Windows OS fails to recognize the input or the output devices. In addition, this error could also be due to a fault in the systems hardware, inappropriate configuration, loose connections, etc.
To fix the error you can try the below DIY methods:
