My laptop had malware and needed the HD wiped and a fresh install of Windows10 was done. I am now trying to recover from a recent backup on my WD EasyStore. I am using the Acronis True Image sw for Windows now installed on the laptop.
The problem is that under the RECOVERY tab, when I try to select or ADD EXISTING BACKUP from the EasyStore drive it finds both the folders for prior DISK BACK UP and another folder for a prior SYSTEM BACKUP, (both done on the same date and tested to be a valid backup by the sw at that time) but when I go into either of those folders NO backup files are displayed so Acronis cannot see/select either of those backup files HOWEVER Windows File Explorer does in fact shows both of the “.ADI” files being present and of the correct size.
I found my answer. Western Digital customer support let me know that the backup software by ACRONIS does Not use a file extension ADI. I figured it out. I had used a different backup software by AOMEI that does use ADI file extension to make the backup I was trying to recover/restore from.
Thank everyone for taking a look at this.
To recover your files, first make sure you’re selecting the correct backup type in Acronis. Try manually browsing to the .ADI files within Acronis and ensure the software has the right permissions to access them. You can also reconnect the EasyStore drive to reindex the backup. If that doesn’t work, try using Acronis Universal Restore. Lastly, check if the .ADI files are corrupted. If the issue persists, consider trying other data recovery software like Stellar, Recuva or EaseUS Data Recovery.
I found my answer. Western Digital customer support let me know that the backup software by ACRONIS does Not use a file extension ADI. I figured it out. I had used a different backup software by AOMEI that does use ADI file extension to make the backup I was trying to recover/restore from.
Thank everyone for taking a look at this.
