I am having the same issue now with my iMAC desktop. I cannot log in from launchpad with the correct admin username and password from my iMAC, although I can get in by RDP. I can only get this to work when there is ONE nic active and the other is disabled! I don’t want to be defeated by this problem, and I want to get both NIC’s working on the Sentinel.
Does this have something to do with the NIC teaming? When I disabled one of the NICs previously, I could log in from the launchpad, but I could not run TimeMachine (it would always fail after a few minutes). I also tried static IP config on one NIC, disabling the other one.
OK I thought the problem was solved, because … When I did that, I could log in from my iMAC!
When I reactivated the second NIC, and re-teamed the two NIC’s, went back to DHCP (the default setup) --I could not get this to work as advertised (I mean, with both NIC’s working. )
I can get it to connect when either NIC is active, so they both work independantly, just not together (ie it is not that one of the NIC’s is bad)
My iMAC’s name does not have any special characters, and can access all the other shares on my network (and has since I installed it in 2010).
My iMAC runs Snow Leopard= 10.6.8
I re-teamed the NIC’s (this time for adaptive load balancing rather than adaptive fault tolerance- which I think was the original configuration) to see if this made any difference, but no- will not connect.
Also tried removing the connector software and re-installing it.
IE I removed the launchpad software by : deleting the app, removing the plist from preferences, and removing the launchpad folder from root–>library–>application support–> Microsoft, emtying the trash and rebooting) then reinstalling from http://< my Sentinel ip address:correct port >/connect.
The software downloads and installs, I reboot, but then I can’t log in from the launchpad. ( I can’t connect using the server’s name, I have to use the IP address of the device.)
I have checked the other posts about log in issues as well, but nothing seems to apply. Anyone have any hints?
Our router is a business grade model-
Watchguard Firebox Edge Model XP2E6W
X20eW EDGE WIRELESS/WIRED
and I use Cat 6 cable and 3COM gigabit unmanaged switches.
In summary, I can ONLY use the launchpad if I configure the Sentinel to:
use only ONE NIC (disabling the other one) and use a STATIC IP address
I want this to work like it says in the manual!!
Any help or ideas would be appreciated!!