I recently aquired a DX 4000 12TB modle and was instructed by the individual that I got the unit from to make sure I reset the unit to factory defaults.
When I received the unit The previous owner advised that the drives were removed from the unit and when he put them back in they were in the wrong order.
I 1st let the drives fully initialize and I was able to log in both by the RDP client and by the web client.
I researched the factory reset procedure and made the USB stick from ISO, booted the DX4000 unit while pressing the reset button on the back of the unit until the screen read recovering (of something like that). I followed the instructions on the desktop to start the recovery.
Recovery was running from Sunday May 17 - Wednesday May 20 at which time I received an error on my desktop that advised that Recovery failed.
I am looking for any advise that would ensure that the factory reset procedure will complete without failing. I am not looking to preserve data as most of the stored files on the unit were removed already.
Setup for reference.
Desktop:
Windows 8.1
SSD raid
16GB mem
32 GB USB3 Stick
Both the DX4000 and the desktop are plugged into a UPS in case of power outage.
You need to slave each drive in a pc and do diskpart >clean
then do the midle step in recovery recreate (I think) then look at the log file in the wd folder on the thumb drive after it completes and make sure it says what you expect at the end of the file. Like 4 drives raid 5 or 2 deives raid 1
then do the bottom step reload whatever. Should not take over 8 hours
About 8 hours in I was able to start transferring from my brick slow Qnap.
I thing WD should maybe hire you to re-write their manuals to avoid confusion.
I currently have replaced the 2GB mem with 4GB mem however I was wondering if this unit would support any more. It seems to eat memory like a raccoon eats garbage… lol
LOL, Glad it worked. My box was dead 3 months while I tried off and on to figure it out. In my case I had a very happy four drive 6tb useable box. But I wanted a two drive 2b useable box so I could back it up with windows server backup. That last step would run for 72 hours before it failed. I finally found the log file and realized it was trying to do a raid 5 with two drives. The raid info gets written and read from the disc. So diskpart clean put me on the correct path.
Part WD’s problem as the middle step should clean the drives and do what it should. The long fail is Microsoft’s problem with poor error information.
The DX has an atom cpu and they only support 4gb ram.
