Doesn't play subtitles

WD Legacy Products WD TV Live Streaming
1

Hello everybody,

My sis owns a WD Live TV and it used to work fine. Now since a few months the subtitles wont show anymore, we thought her remote was broken but after running a few tests yday it seems it simply wont play subtitles anymore.

We tested it by streaming a video with subtitles to the WD device and the subs didnt show. Later I did the same on my chromecast and there the subtitles did show up.

Anyone can help me out here?

2

Welcome to the Community.

How are the files being played? Is it through direct network shares, or is it through the media server option?

3

tbh, im not sure… When I start the device I select Videos and navigate too the movie (which is located on my NAS) 

The homescreen looks like this:  http://i1.wp.com/androidpcreview.com/wp-content/uploads/2014/07/image-6-e1404480599180.jpg

4

Still haven’t found a solution while this forum was under maintance. Help is still very welcome =)

5

As Trancer implied it depends on how you are viewing the video. If its a network share it should work, if its through a media server then it depends on the media server, some don’t support subtitles over a network.

6

Correct.

7

Well, the video and subtitle files are located on my NAS. Its a Synology DS213j. On the television in the living room the subtitles work when I start a video from my NAS

8

So I guess that is through media server?

9

only you can find that out. It depends what source you chose when accessing video. My Media Library, Local Content, Media Server, Network Share.

10

Ah, I guess I understand it now. I will look up on the exact steps I take to start a video when I get home later