It is astounding to me that WD’s official responses, be it through press releases, white-papers, support documents, or support staff on forums would tell its customers that the product contents which WD sells them are not within the support scope of WD; that it is the customers responsibility to chase WD’s vendors (even if that vendor is just some anonymous GitHub repository) to correct WD’s implementations, oversights, and neglect.
WD’s stance and commitment towards its firmware/software engineering and security is plainly deplorable. This has been demonstrated so solidly just within these forums that there exists no room for a meaningful debate. Qualys screams at these devices.
The only option I see at this point is to eat the loss of the product purchase and switch to a more supportable platform.
If WD’s position is that we customers should be chasing the creators and owners of components used within WD’s products in said product’s WD-shipped default state then they better (and quickly) move to completely open that product to have its components and firmware modified as the end user sees fit without negative consequences for that end-user on his claims of warranty rights.
WD should enable us end-users the access to the tools needed for us to craft, re-craft, modify, and replace the outdated and abandoned firmware that it ships as most current for their devices. WD should encourage the growth of a healthy 3rd party firmware environment which has more skills, dedication, and resources than WD is interested in delivering. Alternatively WD might be better served by not even trying to create their own NAS software/firmware OS. Adopt something that already has wider and timely support: http://www.infostor.com/nas/58-top-open-source-storage-project-1.html
Is this going to happen? Probably not. So the best option is to eat the loss of the product purchase and switch to a more supportable platform.
WD will never see me as a customer again until I see positive changes demonstrated over an extended term. Likewise, I will advocate strongly against WD a vendor in my sphere. I encourage you all to do the same.