I had a 1 TB MyBook attached to Win XP computer for 3 years. When I plugged MyBook into a new win 8.1 computer, it recognized the drive, ran install software from MyBook, and gave me an option to update firmware. The firmware update failed - in addition to final failure message, it gave an error message about service not started at one point. Now the MyBook is not recognized by any computer.
I downloaded the universal firmware updater from http://support.wd.com/downloads.aspx?FW&lang=en
But it too needs to recognize the drive - it just stalls at prompt to connect drive. Stuck in catch-22.
I desperately don’t want to lose the data.
I see many threads in this forum of others experiencing same problem. Only “solution” is that people on Macs sometimes have better luck updating on windows computer.
Googling around internet, I see this is a sadly common problem. The firmware update process is unstable. It crashes, leaving people with a useless brick. I see some clever guy around 2008 figured out a way to acquire a copy of firmware and load it on drive, but that was arcane procedure and I doubt that rogue firmware matches my drive.
Help! This is crazy that a product can crash beyond recovery just from following instructions!. The data is there.