Did anybody ever try to copy a few hundred GB to an external USB HDD connected to the blue USB3 connector on the MyCloud? Either from the PC over the network to the share on the MyCloud or directly on the ssh shell with cp from MyCloud internal disk to USB connected disk?
Is there any WD official in this forum who can confirm that this [using external HD on MyCloud] has ever been tested before the product was introduced to the market?
I have three different external HDDs from different vendors (one of them is USB3 and two of them are USB2) and none of them can be used with the MyCloud. After a few GB copied the USB-Device will disconnect from the bus (errors in dmesg) and disappear from the device tree and I need to plug them out and in for them to become visible again.
All HDDs work flawlessly on all other PCs and Laptops in my house under Windows 7 and under Ubuntu and also when plugged into my router or into my TV. It doesn’t matter whether I use a hub or not. It doesn’t matter whether they are formatted FAT32 or Ext2 or Ext4, symptom is USB device do reset when heavy traffic is made after a few GB and then disappear from the USB bus. They NEVER reset when copying only small files one at a time or when slowly streaming SD content to the TV. All drives are externally powered. Hub is externally powered. Tried multiple different hubs, two of them brand new and also an old USB2 hub, makes no difference.
Bennor
February 6, 2018, 3:19pm
2
What about if the external USB hard drive was formatted for NTFS? Does the problem persist?
No problems with my first gen single bay v4.x My Cloud copying large amounts of data to a USB hard drive attached to the My Cloud USB port. For example using Safepoint to backup the My Cloud to the USB drive works fine.
Obvious things to look at. If one has modified the single bay firmware in any way using SSH may potentially affect the My Cloud in adverse ways. It may be possible the USB drive enclosure draws morre power than the My Cloud USB port can provide. A powered external USB hard drive enclosure may potentially solve such a problem or the use of a powered USB hub might also work.
It is also possible that the USB port on your particular My Cloud is damaged or defective, in which case perhaps contacting WD Support directly may be advisable.
NTFS is the only file system I did not try but it does not seem to be related to a particular file system. The errors come from the USB stack directly. Also it clearly states that EXT file systems are officially supported.
My device is a second gen single bay, I did not modify anything and I tried the newest firmware and also all available old firmwares.
Drives have their own power supply, also the hub has a power supply.
It also happens with 4.12.0 kernel + debian booted from USB:
[Sat Jan 1 00:44:27 2000] usb 1-1.3: reset high-speed USB device number 4 using orion-ehci
[Sat Jan 1 00:44:27 2000] usb 1-1.3: device descriptor read/64, error -32
[Sat Jan 1 00:44:28 2000] usb 1-1.3: device descriptor read/64, error -32
[Sat Jan 1 00:44:28 2000] usb 1-1.3: reset high-speed USB device number 4 using orion-ehci
[Sat Jan 1 00:44:28 2000] usb 1-1.3: device descriptor read/64, error -32
[Sat Jan 1 00:44:28 2000] usb 1-1.3: device descriptor read/64, error -32
[Sat Jan 1 00:44:28 2000] usb 1-1.3: reset high-speed USB device number 4 using orion-ehci
[Sat Jan 1 00:44:28 2000] usb 1-1.3: device descriptor read/8, error -71
[Sat Jan 1 00:44:29 2000] usb 1-1.3: device descriptor read/8, error -71
[Sat Jan 1 00:44:29 2000] usb 1-1.3: reset high-speed USB device number 4 using orion-ehci
[Sat Jan 1 00:44:29 2000] usb 1-1.3: device descriptor read/8, error -71
[Sat Jan 1 00:44:29 2000] usb 1-1.3: device descriptor read/8, error -71
[Sat Jan 1 00:44:29 2000] usb 1-1.3: USB disconnect, device number 4
[Sat Jan 1 00:44:29 2000] sd 4:0:0:0: [sdd] tag#0 UNKNOWN(0x2003) Result: hostbyte=0x01 driverbyte=0x00
[Sat Jan 1 00:44:29 2000] sd 4:0:0:0: [sdd] tag#0 CDB: opcode=0x2a 2a 00 94 c0 38 0f 00 00 f0 00
[Sat Jan 1 00:44:29 2000] blk_update_request: I/O error, dev sdd, sector 2495625231
[Sat Jan 1 00:44:29 2000] EXT4-fs warning (device sdd1): ext4_end_bio:322: I/O error -5 writing to inode 1185798 (offset 545259520 size 8388608 starting block 311953575)
[Sat Jan 1 00:44:29 2000] buffer_io_error: 8182 callbacks suppressed
[Sat Jan 1 00:44:29 2000] Buffer I/O error on device sdd1, logical block 311953312
[Sat Jan 1 00:44:29 2000] Buffer I/O error on device sdd1, logical block 311953313
[Sat Jan 1 00:44:29 2000] Buffer I/O error on device sdd1, logical block 311953314
[Sat Jan 1 00:44:29 2000] Buffer I/O error on device sdd1, logical block 311953315
[Sat Jan 1 00:44:29 2000] Buffer I/O error on device sdd1, logical block 311953316
[Sat Jan 1 00:44:29 2000] Buffer I/O error on device sdd1, logical block 311953317
[Sat Jan 1 00:44:29 2000] Buffer I/O error on device sdd1, logical block 311953318
[Sat Jan 1 00:44:29 2000] Buffer I/O error on device sdd1, logical block 311953319
[Sat Jan 1 00:44:29 2000] Buffer I/O error on device sdd1, logical block 311953320
[Sat Jan 1 00:44:29 2000] Buffer I/O error on device sdd1, logical block 311953321
[Sat Jan 1 00:44:29 2000] EXT4-fs warning (device sdd1): ext4_end_bio:322: I/O error -5 writing to inode 1185798 (offset 553648128 size 8388608 starting block 311953831)
[Sat Jan 1 00:44:29 2000] EXT4-fs warning (device sdd1): ext4_end_bio:322: I/O error -5 writing to inode 1185798 (offset 553648128 size 8388608 starting block 311954087)
[Sat Jan 1 00:44:29 2000] EXT4-fs warning (device sdd1): ext4_end_bio:322: I/O error -5 writing to inode 1185798 (offset 553648128 size 8388608 starting block 311954343)
[Sat Jan 1 00:44:29 2000] EXT4-fs warning (device sdd1): ext4_end_bio:322: I/O error -5 writing to inode 1185798 (offset 553648128 size 8388608 starting block 311954599)
[Sat Jan 1 00:44:29 2000] EXT4-fs warning (device sdd1): ext4_end_bio:322: I/O error -5 writing to inode 1185798 (offset 553648128 size 8388608 starting block 311954855)
[Sat Jan 1 00:44:29 2000] EXT4-fs warning (device sdd1): ext4_end_bio:322: I/O error -5 writing to inode 1185798 (offset 553648128 size 8388608 starting block 311955111)
[Sat Jan 1 00:44:29 2000] EXT4-fs warning (device sdd1): ext4_end_bio:322: I/O error -5 writing to inode 1185798 (offset 553648128 size 8388608 starting block 311955367)
[Sat Jan 1 00:44:29 2000] EXT4-fs warning (device sdd1): ext4_end_bio:322: I/O error -5 writing to inode 1185798 (offset 553648128 size 8388608 starting block 311955623)
[Sat Jan 1 00:44:29 2000] EXT4-fs warning (device sdd1): ext4_end_bio:322: I/O error -5 writing to inode 1185798 (offset 562036736 size 4194304 starting block 311955879)
[Sat Jan 1 00:44:29 2000] sd 4:0:0:0: [sdd] tag#0 UNKNOWN(0x2003) Result: hostbyte=0x01 driverbyte=0x00
[Sat Jan 1 00:44:29 2000] sd 4:0:0:0: [sdd] tag#0 CDB: opcode=0x2a 2a 00 94 c0 38 ff 00 00 f0 00
[Sat Jan 1 00:44:29 2000] blk_update_request: I/O error, dev sdd, sector 2495625471
[Sat Jan 1 00:44:29 2000] JBD2: Detected IO errors while flushing file data on sdd1-8
[Sat Jan 1 00:44:29 2000] Aborting journal on device sdd1-8.
[Sat Jan 1 00:44:29 2000] EXT4-fs (sdd1): ext4_writepages: jbd2_start: 384 pages, ino 1185798; err -30
[Sat Jan 1 00:44:29 2000] EXT4-fs error (device sdd1) in __ext4_new_inode:904: Readonly filesystem
[Sat Jan 1 00:44:29 2000] EXT4-fs error (device sdd1) in __ext4_new_inode:904: Readonly filesystem
[Sat Jan 1 00:44:29 2000] EXT4-fs (sdd1): previous I/O error to superblock detected
[Sat Jan 1 00:44:29 2000] EXT4-fs error (device sdd1) in __ext4_new_inode:904: Readonly filesystem
[Sat Jan 1 00:44:29 2000] EXT4-fs (sdd1): previous I/O error to superblock detected
[Sat Jan 1 00:44:29 2000] EXT4-fs error (device sdd1) in __ext4_new_inode:904: Readonly filesystem
[Sat Jan 1 00:44:29 2000] EXT4-fs (sdd1): previous I/O error to superblock detected
[Sat Jan 1 00:44:29 2000] JBD2: Error -5 detected when updating journal superblock for sdd1-8.
[Sat Jan 1 00:44:29 2000] JBD2: Detected IO errors while flushing file data on sdd1-8
[Sat Jan 1 00:44:30 2000] usb 1-1.3: new high-speed USB device number 10 using orion-ehci
[Sat Jan 1 00:44:30 2000] usb 1-1.3: device descriptor read/64, error -32
[Sat Jan 1 00:44:30 2000] usb 1-1.3: device descriptor read/64, error -32
[Sat Jan 1 00:44:30 2000] usb 1-1.3: new high-speed USB device number 11 using orion-ehci
[Sat Jan 1 00:44:31 2000] usb 1-1.3: device descriptor read/64, error -32
[Sat Jan 1 00:44:31 2000] usb 1-1.3: device descriptor read/64, error -32
[Sat Jan 1 00:44:31 2000] usb 1-1.3: new high-speed USB device number 12 using orion-ehci
[Sat Jan 1 00:44:31 2000] usb 1-1.3: device descriptor read/8, error -71
[Sat Jan 1 00:44:31 2000] usb 1-1.3: device descriptor read/8, error -71
[Sat Jan 1 00:44:32 2000] usb 1-1.3: new high-speed USB device number 13 using orion-ehci
[Sat Jan 1 00:44:32 2000] usb 1-1.3: device descriptor read/8, error -71
[Sat Jan 1 00:44:32 2000] usb 1-1.3: device descriptor read/8, error -71
[Sat Jan 1 00:44:32 2000] usb 1-1-port3: unable to enumerate USB device
root@wdmc:~# lsusb -v
Bus 003 Device 003: ID 152d:0579 JMicron Technology Corp. / JMicron USA Technology Corp.
Device Descriptor:
bLength 18
bDescriptorType 1
bcdUSB 3.00
bDeviceClass 0 (Defined at Interface level)
bDeviceSubClass 0
bDeviceProtocol 0
bMaxPacketSize0 9
idVendor 0x152d JMicron Technology Corp. / JMicron USA Technology Corp.
idProduct 0x0579
bcdDevice 1.00
iManufacturer 1 Intenso
iProduct 2 External USB 3.0
iSerial 3 2016040230227
bNumConfigurations 1
Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength 121
bNumInterfaces 1
bConfigurationValue 1
iConfiguration 0
bmAttributes 0x80
(Bus Powered)
MaxPower 224mA
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 2
bInterfaceClass 8 Mass Storage
bInterfaceSubClass 6 SCSI
bInterfaceProtocol 80 Bulk-Only
iInterface 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 EP 1 IN
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0400 1x 1024 bytes
bInterval 0
bMaxBurst 15
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x02 EP 2 OUT
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0400 1x 1024 bytes
bInterval 0
bMaxBurst 15
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 1
bNumEndpoints 4
bInterfaceClass 8 Mass Storage
bInterfaceSubClass 6 SCSI
bInterfaceProtocol 98
iInterface 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x01 EP 1 OUT
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0400 1x 1024 bytes
bInterval 0
bMaxBurst 0
Command pipe (0x01)
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x82 EP 2 IN
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0400 1x 1024 bytes
bInterval 0
bMaxBurst 0
MaxStreams 32
Status pipe (0x02)
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x83 EP 3 IN
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0400 1x 1024 bytes
bInterval 0
bMaxBurst 15
MaxStreams 32
Data-in pipe (0x03)
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x04 EP 4 OUT
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0400 1x 1024 bytes
bInterval 0
bMaxBurst 15
MaxStreams 32
Data-out pipe (0x04)
Binary Object Store Descriptor:
bLength 5
bDescriptorType 15
wTotalLength 22
bNumDeviceCaps 2
USB 2.0 Extension Device Capability:
bLength 7
bDescriptorType 16
bDevCapabilityType 2
bmAttributes 0x00000f0e
Link Power Management (LPM) Supported
SuperSpeed USB Device Capability:
bLength 10
bDescriptorType 16
bDevCapabilityType 3
bmAttributes 0x00
wSpeedsSupported 0x000e
Device can operate at Full Speed (12Mbps)
Device can operate at High Speed (480Mbps)
Device can operate at SuperSpeed (5Gbps)
bFunctionalitySupport 1
Lowest fully-functional device speed is Full Speed (12Mbps)
bU1DevExitLat 10 micro seconds
bU2DevExitLat 32 micro seconds
Device Status: 0x0000
(Bus Powered)
Bus 003 Device 002: ID 2109:0813
Device Descriptor:
bLength 18
bDescriptorType 1
bcdUSB 3.00
bDeviceClass 9 Hub
bDeviceSubClass 0 Unused
bDeviceProtocol 3
bMaxPacketSize0 9
idVendor 0x2109
idProduct 0x0813
bcdDevice 2.24
iManufacturer 1 VIA Labs, Inc.
iProduct 2 USB3.0 Hub
iSerial 0
bNumConfigurations 1
Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength 31
bNumInterfaces 1
bConfigurationValue 1
iConfiguration 0
bmAttributes 0xe0
Self Powered
Remote Wakeup
MaxPower 0mA
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 1
bInterfaceClass 9 Hub
bInterfaceSubClass 0 Unused
bInterfaceProtocol 0 Full speed (or root) hub
iInterface 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 EP 1 IN
bmAttributes 19
Transfer Type Interrupt
Synch Type None
Usage Type Feedback
wMaxPacketSize 0x0002 1x 2 bytes
bInterval 8
bMaxBurst 0
Hub Descriptor:
bLength 12
bDescriptorType 42
nNbrPorts 4
wHubCharacteristic 0x0009
Per-port power switching
Per-port overcurrent protection
bPwrOn2PwrGood 100 * 2 milli seconds
bHubContrCurrent 0 milli Ampere
bHubDecLat 0.4 micro seconds
wHubDelay 4004 nano seconds
DeviceRemovable 0x00
Hub Port Status:
Port 1: 0000.02a0 5Gbps power Rx.Detect
Port 2: 0000.0203 5Gbps power U0 enable connect
Port 3: 0000.02a0 5Gbps power Rx.Detect
Port 4: 0000.02a0 5Gbps power Rx.Detect
Binary Object Store Descriptor:
bLength 5
bDescriptorType 15
wTotalLength 42
bNumDeviceCaps 3
USB 2.0 Extension Device Capability:
bLength 7
bDescriptorType 16
bDevCapabilityType 2
bmAttributes 0x00000002
Link Power Management (LPM) Supported
SuperSpeed USB Device Capability:
bLength 10
bDescriptorType 16
bDevCapabilityType 3
bmAttributes 0x00
wSpeedsSupported 0x000e
Device can operate at Full Speed (12Mbps)
Device can operate at High Speed (480Mbps)
Device can operate at SuperSpeed (5Gbps)
bFunctionalitySupport 1
Lowest fully-functional device speed is Full Speed (12Mbps)
bU1DevExitLat 4 micro seconds
bU2DevExitLat 231 micro seconds
Container ID Device Capability:
bLength 20
bDescriptorType 16
bDevCapabilityType 4
bReserved 0
ContainerID {5cf3ee30-d507-4925-b001-802d79434c30}
Device Status: 0x0001
Self Powered
Bus 003 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Device Descriptor:
bLength 18
bDescriptorType 1
bcdUSB 3.00
bDeviceClass 9 Hub
bDeviceSubClass 0 Unused
bDeviceProtocol 3
bMaxPacketSize0 9
idVendor 0x1d6b Linux Foundation
idProduct 0x0003 3.0 root hub
bcdDevice 4.12
iManufacturer 3 Linux 4.12.0 xhci-hcd
iProduct 2 xHCI Host Controller
iSerial 1 f1058000.usb3
bNumConfigurations 1
Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength 31
bNumInterfaces 1
bConfigurationValue 1
iConfiguration 0
bmAttributes 0xe0
Self Powered
Remote Wakeup
MaxPower 0mA
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 1
bInterfaceClass 9 Hub
bInterfaceSubClass 0 Unused
bInterfaceProtocol 0 Full speed (or root) hub
iInterface 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 EP 1 IN
bmAttributes 3
Transfer Type Interrupt
Synch Type None
Usage Type Data
wMaxPacketSize 0x0004 1x 4 bytes
bInterval 12
bMaxBurst 0
Hub Descriptor:
bLength 12
bDescriptorType 42
nNbrPorts 1
wHubCharacteristic 0x000a
No power switching (usb 1.0)
Per-port overcurrent protection
bPwrOn2PwrGood 10 * 2 milli seconds
bHubContrCurrent 0 milli Ampere
bHubDecLat 0.0 micro seconds
wHubDelay 0 nano seconds
DeviceRemovable 0x00
Hub Port Status:
Port 1: 0000.0203 5Gbps power U0 enable connect
Binary Object Store Descriptor:
bLength 5
bDescriptorType 15
wTotalLength 15
bNumDeviceCaps 1
SuperSpeed USB Device Capability:
bLength 10
bDescriptorType 16
bDevCapabilityType 3
bmAttributes 0x00
wSpeedsSupported 0x0008
Device can operate at SuperSpeed (5Gbps)
bFunctionalitySupport 3
Lowest fully-functional device speed is SuperSpeed (5Gbps)
bU1DevExitLat 0 micro seconds
bU2DevExitLat 0 micro seconds
Device Status: 0x0001
Self Powered
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Device Descriptor:
bLength 18
bDescriptorType 1
bcdUSB 2.00
bDeviceClass 9 Hub
bDeviceSubClass 0 Unused
bDeviceProtocol 1 Single TT
bMaxPacketSize0 64
idVendor 0x1d6b Linux Foundation
idProduct 0x0002 2.0 root hub
bcdDevice 4.12
iManufacturer 3 Linux 4.12.0 xhci-hcd
iProduct 2 xHCI Host Controller
iSerial 1 f1058000.usb3
bNumConfigurations 1
Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength 25
bNumInterfaces 1
bConfigurationValue 1
iConfiguration 0
bmAttributes 0xe0
Self Powered
Remote Wakeup
MaxPower 0mA
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 1
bInterfaceClass 9 Hub
bInterfaceSubClass 0 Unused
bInterfaceProtocol 0 Full speed (or root) hub
iInterface 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 EP 1 IN
bmAttributes 3
Transfer Type Interrupt
Synch Type None
Usage Type Data
wMaxPacketSize 0x0004 1x 4 bytes
bInterval 12
Hub Descriptor:
bLength 9
bDescriptorType 41
nNbrPorts 1
wHubCharacteristic 0x000a
No power switching (usb 1.0)
Per-port overcurrent protection
TT think time 8 FS bits
bPwrOn2PwrGood 10 * 2 milli seconds
bHubContrCurrent 0 milli Ampere
DeviceRemovable 0x00
PortPwrCtrlMask 0xff
Hub Port Status:
Port 1: 0000.0100 power
Device Status: 0x0001
Self Powered
Bus 001 Device 014: ID 152d:2329 JMicron Technology Corp. / JMicron USA Technology Corp. JM20329 SATA Bridge
Device Descriptor:
bLength 18
bDescriptorType 1
bcdUSB 2.00
bDeviceClass 0 (Defined at Interface level)
bDeviceSubClass 0
bDeviceProtocol 0
bMaxPacketSize0 64
idVendor 0x152d JMicron Technology Corp. / JMicron USA Technology Corp.
idProduct 0x2329 JM20329 SATA Bridge
bcdDevice 1.00
iManufacturer 1 JMicron
iProduct 2 USB to ATA/ATAPI Bridge
iSerial 5 1590300610FF
bNumConfigurations 1
Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength 32
bNumInterfaces 1
bConfigurationValue 1
iConfiguration 4 USB Mass Storage
bmAttributes 0xc0
Self Powered
MaxPower 2mA
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 2
bInterfaceClass 8 Mass Storage
bInterfaceSubClass 6 SCSI
bInterfaceProtocol 80 Bulk-Only
iInterface 6 MSC Bulk-Only Transfer
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 EP 1 IN
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0200 1x 512 bytes
bInterval 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x02 EP 2 OUT
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0200 1x 512 bytes
bInterval 0
Device Qualifier (for other device speed):
bLength 10
bDescriptorType 6
bcdUSB 2.00
bDeviceClass 0 (Defined at Interface level)
bDeviceSubClass 0
bDeviceProtocol 0
bMaxPacketSize0 64
bNumConfigurations 1
Device Status: 0x9101
Self Powered
Bus 001 Device 015: ID 152d:2329 JMicron Technology Corp. / JMicron USA Technology Corp. JM20329 SATA Bridge
Device Descriptor:
bLength 18
bDescriptorType 1
bcdUSB 2.00
bDeviceClass 0 (Defined at Interface level)
bDeviceSubClass 0
bDeviceProtocol 0
bMaxPacketSize0 64
idVendor 0x152d JMicron Technology Corp. / JMicron USA Technology Corp.
idProduct 0x2329 JM20329 SATA Bridge
bcdDevice 0.00
iManufacturer 10 Fujitsu-Siemens Computers
iProduct 11 Storagebird 35EV840
iSerial 3 000000209896
bNumConfigurations 1
Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength 32
bNumInterfaces 1
bConfigurationValue 1
iConfiguration 4 USB Mass Storage
bmAttributes 0xc0
Self Powered
MaxPower 2mA
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 2
bInterfaceClass 8 Mass Storage
bInterfaceSubClass 6 SCSI
bInterfaceProtocol 80 Bulk-Only
iInterface 6 MSC Bulk-Only Transfer
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 EP 1 IN
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0200 1x 512 bytes
bInterval 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x02 EP 2 OUT
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0200 1x 512 bytes
bInterval 0
Device Qualifier (for other device speed):
bLength 10
bDescriptorType 6
bcdUSB 2.00
bDeviceClass 0 (Defined at Interface level)
bDeviceSubClass 0
bDeviceProtocol 0
bMaxPacketSize0 64
bNumConfigurations 1
Device Status: 0x0001
Self Powered
Bus 001 Device 003: ID 058f:6387 Alcor Micro Corp. Flash Drive
Device Descriptor:
bLength 18
bDescriptorType 1
bcdUSB 2.00
bDeviceClass 0 (Defined at Interface level)
bDeviceSubClass 0
bDeviceProtocol 0
bMaxPacketSize0 64
idVendor 0x058f Alcor Micro Corp.
idProduct 0x6387 Flash Drive
bcdDevice 1.01
iManufacturer 1 Generic
iProduct 2 Mass Storage
iSerial 3 0ADAFD02
bNumConfigurations 1
Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength 32
bNumInterfaces 1
bConfigurationValue 1
iConfiguration 0
bmAttributes 0x80
(Bus Powered)
MaxPower 200mA
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 2
bInterfaceClass 8 Mass Storage
bInterfaceSubClass 6 SCSI
bInterfaceProtocol 80 Bulk-Only
iInterface 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x01 EP 1 OUT
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0200 1x 512 bytes
bInterval 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x82 EP 2 IN
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0200 1x 512 bytes
bInterval 0
Device Qualifier (for other device speed):
bLength 10
bDescriptorType 6
bcdUSB 2.00
bDeviceClass 0 (Defined at Interface level)
bDeviceSubClass 0
bDeviceProtocol 0
bMaxPacketSize0 64
bNumConfigurations 1
Device Status: 0x0000
(Bus Powered)
Bus 001 Device 002: ID 2109:2813
Device Descriptor:
bLength 18
bDescriptorType 1
bcdUSB 2.10
bDeviceClass 9 Hub
bDeviceSubClass 0 Unused
bDeviceProtocol 1 Single TT
bMaxPacketSize0 64
idVendor 0x2109
idProduct 0x2813
bcdDevice 2.24
iManufacturer 1 VIA Labs, Inc.
iProduct 2 USB2.0 Hub
iSerial 0
bNumConfigurations 1
Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength 25
bNumInterfaces 1
bConfigurationValue 1
iConfiguration 0
bmAttributes 0xe0
Self Powered
Remote Wakeup
MaxPower 0mA
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 1
bInterfaceClass 9 Hub
bInterfaceSubClass 0 Unused
bInterfaceProtocol 0 Full speed (or root) hub
iInterface 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 EP 1 IN
bmAttributes 3
Transfer Type Interrupt
Synch Type None
Usage Type Data
wMaxPacketSize 0x0001 1x 1 bytes
bInterval 12
Hub Descriptor:
bLength 9
bDescriptorType 41
nNbrPorts 4
wHubCharacteristic 0x01e9
Per-port power switching
Per-port overcurrent protection
TT think time 32 FS bits
Port indicators
bPwrOn2PwrGood 50 * 2 milli seconds
bHubContrCurrent 100 milli Ampere
DeviceRemovable 0x00
PortPwrCtrlMask 0xff
Hub Port Status:
Port 1: 0000.0503 highspeed power enable connect
Port 2: 0000.0100 power
Port 3: 0000.0503 highspeed power enable connect
Port 4: 0000.0503 highspeed power enable connect
Binary Object Store Descriptor:
bLength 5
bDescriptorType 15
wTotalLength 42
bNumDeviceCaps 3
USB 2.0 Extension Device Capability:
bLength 7
bDescriptorType 16
bDevCapabilityType 2
bmAttributes 0x00000002
Link Power Management (LPM) Supported
SuperSpeed USB Device Capability:
bLength 10
bDescriptorType 16
bDevCapabilityType 3
bmAttributes 0x00
wSpeedsSupported 0x000e
Device can operate at Full Speed (12Mbps)
Device can operate at High Speed (480Mbps)
Device can operate at SuperSpeed (5Gbps)
bFunctionalitySupport 1
Lowest fully-functional device speed is Full Speed (12Mbps)
bU1DevExitLat 4 micro seconds
bU2DevExitLat 231 micro seconds
Container ID Device Capability:
bLength 20
bDescriptorType 16
bDevCapabilityType 4
bReserved 0
ContainerID {5cf3ee30-d507-4925-b001-802d79434c30}
Device Status: 0x0001
Self Powered
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Device Descriptor:
bLength 18
bDescriptorType 1
bcdUSB 2.00
bDeviceClass 9 Hub
bDeviceSubClass 0 Unused
bDeviceProtocol 1 Single TT
bMaxPacketSize0 64
idVendor 0x1d6b Linux Foundation
idProduct 0x0002 2.0 root hub
bcdDevice 4.12
iManufacturer 3 Linux 4.12.0 ehci_hcd
iProduct 2 EHCI Host Controller
iSerial 1 f1054000.usb
bNumConfigurations 1
Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength 25
bNumInterfaces 1
bConfigurationValue 1
iConfiguration 0
bmAttributes 0xe0
Self Powered
Remote Wakeup
MaxPower 0mA
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 1
bInterfaceClass 9 Hub
bInterfaceSubClass 0 Unused
bInterfaceProtocol 0 Full speed (or root) hub
iInterface 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 EP 1 IN
bmAttributes 3
Transfer Type Interrupt
Synch Type None
Usage Type Data
wMaxPacketSize 0x0004 1x 4 bytes
bInterval 12
Hub Descriptor:
bLength 9
bDescriptorType 41
nNbrPorts 1
wHubCharacteristic 0x0009
Per-port power switching
Per-port overcurrent protection
TT think time 8 FS bits
bPwrOn2PwrGood 10 * 2 milli seconds
bHubContrCurrent 0 milli Ampere
DeviceRemovable 0x00
PortPwrCtrlMask 0xff
Hub Port Status:
Port 1: 0000.0503 highspeed power enable connect
Device Status: 0x0001
Self Powered
The two USB2 drives (most unstable):
idVendor 0x152d JMicron Technology Corp. / JMicron USA Technology Corp.
idProduct 0x2329 JM20329 SATA Bridge
and the USB3 drive (crashes not so often but sometimes too and when it does the symptoms are exactly the same):
idVendor 0x152d JMicron Technology Corp. / JMicron USA Technology Corp.
idProduct 0x0579
Does anybody have the same SATA bridges in his external drive and it works with MyCloud?
TM2017
February 7, 2018, 7:35am
8
Hello,
I face the same problem, trying to have a backup from NAS to USB…
Any reason why you were doing this 18 years ago…?
bernd.k
February 8, 2018, 3:18pm
10
Any reason why you were doing this 18 years ago…?
Lol, I time traveled back into the year 2000 and took a 4.12 kernel with me to give it to Linus Torvalds. The effects of this timeline manipulation should soon be noticeable: Linux will have become the dominant desktop OS because it always had mature drivers for all wifi dongles, graphic cards, laptop chipsets, printers and scanners even before they were released and Windows will have disappeared 5 years ago. Microsoft is now building vacuum cleaners, the first product since the Microsoft Mouse that dosn’t s*ck.
No, just kidding. The clock was not set. I used the bootable USB stick to temporarily boot the device with Debian Jessie and a 4.12 kernel to see if the problem goes away when a more modern kernel with newer drivers is used.
This distribution did not have the dhcp client properly configured so it could not find my DNS server and was unable to resolve and connect any time server to set the clock.
franfj
February 10, 2018, 2:41pm
11
Same issue here, but only happens using some adapters.
I found that using this adapter https://www.amazon.es/gp/product/B01D9KX8KG/ works without problems (it’s reported as ‘USB_to_ATA_ATAPI_Brid USB_Device’), but with other reported as “JMicron…” it always gives I/O errors.
TM2017
February 19, 2018, 11:34am
12
Any idea how to overcome this issue other than having another drive connected?
troolie
February 21, 2018, 11:15am
13
You can’t really overcome this, since it’s a hardware issue. I’ve been looking into UASP support that could alleviate the issue but I only have a Asmedia1051 based HDD enclosure that’s blacklisted in linux’s UAS module (works well with windows, though). So far, I don’t know for sure if the marvell xhci controller (I have mycloud v2) is capable of UAS at all.
bernd.k
February 22, 2018, 5:02pm
14
I also suspected a systematic problem that would not go away simply by returning it and getting a new replacement device, thats why I have now returned it for a refund.
Also the complete silence of the official WD people here in the forum suggests that they know d*mn well about the problem but don’t want to talk about it because they know it can not be solved.
I now ordered a Rock64 board, installed the official Debian image for it, plugged in all my HDDs, made fstab and smb.conf with pretty much standard settings and getting solid 90MB/s with the USB3 disk and almost 40MB/s with the USB2 disk and can transfer terabytes of data the entire night non-stop without the slightest hickup, the very same USB disks that did not work on the MyCloud.
And the additional bonus is my new cheap ghetto NAS will sleep at night and run only the software that I want.
