Hi, I am using WD My Passport Ultra 2TB metalic hard drive. OS on my system is Windows 7.
Windows is recognizing the drive but unable to open or show its properties. As soon as I connected the drive to system it is asking to format. when I tried to format(which I don’t want to), formatting failed. I ran the diagnostic tests using Data Lifeguard Diagnostic for Windows downloaded from WD website and the tests failed.I tried to mount this on a linux machine and mounting also failed.Is there any way to find the issue with the drive and recover it without loss of data?
Following is the results of the diagnostic tests:
Test Option: QUICK TEST Model Number: WD My Passport 0820 Unit Serial Number: [[DELETED - Privacy]] Firmware Number: 1012 Capacity: 2000.37 GB SMART Status: FAIL Test Result: FAIL Test Error Code: 06-Quick Test on drive 2 did not complete! Status code = 04 (Unknown failed test element), Failure Checkpoint = 96 (Unknown Test) SMART self-test did not complete on drive 2! Test Time: 05:22:38, August 26, 2016 Test Option: EXTENDED TEST Model Number: WD My Passport 0820 Unit Serial Number: [[DELETED - Privacy]] Firmware Number: 1012 Capacity: 2000.37 GB SMART Status: FAIL Test Result: FAIL Test Error Code: 08-Unable to repair bad sectors. Test Time: 12:18:27, August 26, 2016