Deleted files from MyBook do not show up in the MyBook Recycle Bin

Portable Drives My Passport
1

I tested the MyBook Recycle Bin. I deleted a file on the external drive and then looked in the Recycle Bin. The file was not there. Can anyone tell me how to fix this?

2

Hi @tamimd67,

Please refer to the article Deleted Content Not in the My Cloud Share Recycle Bin:
https://support-en.wd.com/app/answers/detail/a_id/15062

Please contact the WD Technical Support team for best assistance and troubleshooting:
https://support-en.wd.com/app/ask

3

This refers to MyCloud. I have a MyBook. Does this apply?