I have a 1TB WD Mybook External Hard drive, which I had just backed up my laptop to(laptop hard drive died). I went to plug the usb cable into the hard drive and the connection snapped inside the hard drive.
I took it to my usual IT guys to see if they could fix it and they said it was best to send it off to WD, but they would back it up for me before I sent it off.
I got a phone call from my IT guys saying that the Hard Drive is empty. It had nearly 900Gb of stuff (photos,movies,music etc). They said they have run some Data recovery software but it is completely empty.
I have now found out that WD have some kind of Auto encryption. I have heard that you can buy an identical drive and connect the two together.
Will it have a different “encryption key” or something? It can’t be as simple as plugging two different things together can it?
This is a terrible design flaw, I have been told the same thing as other people in this community, take it to a data recovery place and spend $850 and we will send you a new one. Absolutely ridiculous!