Copying problem

Sorry for my English.
I have a problem with my My Cloud 4TB.
My My Cloud 4TB is connected to internet in my friends home. I set it one year ago. It works good but from one week i have a problem. When i try to copy some data i works good up to 90% and then stopped. It stop copying and i have an error (error number 100006) - i work on Mac OS. Where is the problem?

Hello zieliwo,

Are you trying to copy My Cloud data files from

If yes, you can try to check after running the power cycle on My Cloud device in this concern. This will reinitialize the connections with server. You can power cycle the devices in the following order:

  1. Reboot the Router
  2. Reboot the PC or MAC being used
  3. Reboot the My Cloud device

Thx for your reply :slight_smile:
Copying using working good.
I try doing everything like u wrote. Reboot everything but copying using normal folders its still not working.

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