Copying files to My Cloud and Mac restarts!

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

Hi there,

Have my WD My Cloud all set up and I’m trying to copy my files over. After a few folders my Mac suddenly freezes then restarts. Any ideas what is happenign and how I can prevent this? I wanted the storage to back up important files but I’m scared to carry on in case something happens to the hard drive I’m copying from. Here is the problem report:

Anonymous UUID: DF4F5F41-A34D-B40F-FD18-8AB97ECFE998

Thu Sep 14 17:16:41 2017

*** Panic Report ***
Panic(CPU 3): Unresponsive processor (this CPU did not acknowledge interrupts) TLB state:0x0
RAX: 0x00000000000002ff, RBX: 0xffffff804579c508, RCX: 0x0000000000000001, RDX: 0x000000000000007d
RSP: 0xffffff812956b6e8, RBP: 0xffffff812956b750, RSI: 0x0000000000000002, RDI: 0xffffff804579c50a
R8: 0x0000000000988f95, R9: 0xffffff811f94f068, R10: 0x0000000000000000, R11: 0x0000007decd16b98
R12: 0xffffff804579c50a, R13: 0xffffff801ce2cec0, R14: 0xffffff804579c50a, R15: 0x0000000000000001
RFL: 0x0000000000000086, RIP: 0xffffff801c7be26f, CS: 0x0000000000000008, SS: 0x0000000000000010
Backtrace (CPU 3), Frame : Return Address
0xffffff811f95df80 : 0xffffff801c7cb03f
0xffffff811f95dfd0 : 0xffffff801c7e9d69
0xffffff812956b750 : 0xffffff7f9f666815
0xffffff812956b980 : 0xffffff7f9f66730e
0xffffff812956ba40 : 0xffffff7f9f674b4b
0xffffff812956bae0 : 0xffffff801c927584
0xffffff812956bb50 : 0xffffff801c91ad4a
0xffffff812956be30 : 0xffffff801c90b144
0xffffff812956bf60 : 0xffffff801cc255e1
0xffffff812956bfb0 : 0xffffff801c7ea3a6
Kernel Extensions in backtrace:
com.apple.filesystems.afpfs(11.0)[7DF37619-BD78-39BF-B2B7-F0164E48F582]@0xffffff7f9f649000->0xffffff7f9f6a2fff
dependency: com.apple.security.SecureRemotePassword(1.0)[0D8F811D-DE07-3ECF-8305-6CD6C85DC1A7]@0xffffff7f9f637000

BSD process name corresponding to current thread: DesktopServicesH

Mac OS version:
15G1217

Kernel version:
Darwin Kernel Version 15.6.0: Mon Jan 9 23:07:29 PST 2017; root:xnu-3248.60.11.2.1~1/RELEASE_X86_64
Kernel UUID: 0BADD3CA-3553-380F-8A09-3B02BA961B45
Kernel slide: 0x000000001c400000
Kernel text base: 0xffffff801c600000
__HIB text base: 0xffffff801c500000
System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)

System uptime in nanoseconds: 541374414460
last loaded kext at 325451337734: com.apple.filesystems.afpfs 11.0 (addr 0xffffff7f9f649000, size 368640)
last unloaded kext at 261770332985: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f9ecc5000, size 40960)
loaded kexts:
com.apple.filesystems.afpfs 11.0
com.apple.nke.asp-tcp 8.0.0
com.apple.filesystems.msdosfs 1.10
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.ApplePlatformEnabler 2.6.0d0
com.apple.driver.AGPM 110.22.0
com.apple.driver.X86PlatformShim 1.0.0
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.4.6f1
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleMikeyDriver 274.12
com.apple.driver.AppleHDA 274.12
com.apple.driver.pmtelemetry 1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.driver.AppleIntelHD5000Graphics 10.1.4
com.apple.GeForce 10.1.0
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.6f1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleLPC 3.1
com.apple.driver.AppleThunderboltIP 3.0.8
com.apple.driver.AppleIntelFramebufferAzul 10.1.4
com.apple.driver.AppleSMCLMU 208
com.apple.driver.AppleHV 1
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleBacklight 170.8.9
com.apple.driver.AppleMCCSControl 1.2.13
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.BootCache 38
com.apple.iokit.IOAHCIBlockStorage 2.8.5
com.apple.driver.AppleSDXC 1.7.0
com.apple.iokit.AppleBCM5701Ethernet 10.2.0
com.apple.driver.AirPort.Brcm4360 1040.1.1a6
com.apple.driver.AppleAHCIPort 3.1.8
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 4.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 4.0
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 163
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.security.SecureRemotePassword 1.0
com.apple.driver.AppleBluetoothHIDKeyboard 181
com.apple.driver.IOBluetoothHIDDriver 4.4.6f1
com.apple.driver.AppleHIDKeyboard 181
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 11
com.apple.driver.DspFuncLib 274.12
com.apple.kext.OSvKernDSPLib 525
com.apple.nvidia.driver.NVDAGK100Hal 10.1.0
com.apple.nvidia.driver.NVDAResman 10.1.0
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.6f1
com.apple.iokit.IOSurface 108.2.3
com.apple.iokit.IOBluetoothFamily 4.4.6f1
com.apple.driver.IOPlatformPluginFamily 6.0.0d7
com.apple.driver.AppleHDAController 274.12
com.apple.iokit.IOHDAFamily 274.12
com.apple.iokit.IOAudioFamily 204.4
com.apple.vecLib.kext 1.2.0
com.apple.AppleGraphicsDeviceControl 3.12.9
com.apple.iokit.IOAcceleratorFamily2 205.11
com.apple.driver.AppleSMBusPCI 1.0.14d1
com.apple.driver.CoreCaptureResponder 1
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.driver.AppleThunderboltEDMSink 4.1.1
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.AppleSMBusController 1.0.14d1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1
com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7
com.apple.iokit.IOUSBMassStorageDriver 1.0.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7
com.apple.driver.usb.AppleUSBHub 1.0.1
com.apple.driver.usb.cdc 5.0.0
com.apple.driver.usb.networking 5.0.0
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1
com.apple.driver.AppleThunderboltDPInAdapter 4.1.3
com.apple.driver.AppleThunderboltDPOutAdapter 4.1.3
com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.driver.AppleThunderboltNHI 4.0.4
com.apple.iokit.IOThunderboltFamily 6.0.2
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1
com.apple.driver.usb.AppleUSBXHCI 1.0.1
com.apple.iokit.IO80211Family 1110.26
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.driver.corecapture 1.0.4
com.apple.iokit.IOAHCIFamily 2.8.1
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.iokit.IOUSBHostFamily 1.0.1
com.apple.driver.AppleUSBHostMergeProperties 1.0.1
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 417.4
com.apple.iokit.IOStorageFamily 2.1
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 4.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.Libm 1
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
panic(cpu 2 caller 0xffffff801c7aa4ca): "TLB invalidation IPI timeout: " “CPU(s) failed to respond to interrupts, unresponsive CPU bitmap: 0x8, NMIPI acks: orig: 0x0, now: 0x1”@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3248.60.11.2.1/osfmk/x86_64/pmap.c:2611
Backtrace (CPU 2), Frame : Return Address
0xffffff80ff83b800 : 0xffffff801c6d7b92
0xffffff80ff83b880 : 0xffffff801c7aa4ca
0xffffff80ff83b920 : 0xffffff801c7b14db
0xffffff80ff83ba10 : 0xffffff801c7b222c
0xffffff80ff83ba80 : 0xffffff801c75e00d
0xffffff80ff83bbb0 : 0xffffff801c7534dc
0xffffff80ff83bbe0 : 0xffffff801c74e8c3
0xffffff80ff83bc10 : 0xffffff801c6e159d
0xffffff80ff83bc30 : 0xffffff801c91c146
0xffffff80ff83bd20 : 0xffffff801c90b73b
0xffffff80ff83bf60 : 0xffffff801cc255e1
0xffffff80ff83bfb0 : 0xffffff801c7ea3a6

BSD process name corresponding to current thread: DesktopServicesH
Model: iMac14,2, BootROM IM142.0118.B14, 4 processors, Intel Core i5, 3.4 GHz, 8 GB, SMC 2.15f7
Graphics: NVIDIA GeForce GTX 775M, NVIDIA GeForce GTX 775M, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3430554738454655352D474E4C2D46
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3430554738454655352D474E4C2D46
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (7.21.95.175.1a6)
Bluetooth: Version 4.4.6f1 17910, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD ST1000DM003, 1 TB
USB Device: USB 3.0 Bus
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: FaceTime HD Camera (Built-in)
USB Device: Intuos PTS
USB Device: USB2.0 Hub
USB Device: Expansion
USB Device: USB2.0 Hub
USB Device: Portable USB Drive
USB Device: Portable USB 3.0 Drive
Thunderbolt Bus: iMac, Apple Inc., 23.10

2

What were you using to copy the files over?

Finder?

WD App?

That suggests the Apple AFP file system is the culprit.

What’s that in ElCap/Sierra terms?

Okay: ElCap 10.11.6 something…

Panics not rare with NAS devices, it would seem:

https://www.google.co.uk/search?safe=active&dcr=0&q=macos+afp+panic+nas

Have you updated the MyCloud firmware?

3

Thanks so much for replying. No, I haven’t! Any links to help me work out how to do that?

4

I was using Finder :slight_smile:

5

It may have updated itself automatically.

If you have found the Dashboard, it will tell you the firmware version on the home page.

I would recommend the ‘manual update’ method; a bit more complicated, but a bit safer, since you download the firmware file first, and then install it from a local location; therefore not interrupted by issues with your internet link whilst it’s updating.

6

Since it looks like it’s AFP that’s crashing, you could try connecting using the SMB protocol instead:

https://support.wdc.com/knowledgebase/answer.aspx?ID=2686

7

Thank you, I’ll try that.

8

Yeah, those things are junk. If you have a fast internet connection, just use iCloud… As a bonus, it also syncs seamlessly with you iPhone,  Watch, iPad, AirPods and everything else Apple.

Why waste your time tinkering with an unreliable so-called “cloud” that even FormaFist called “the worst piece of junk ever” when you can use a real cloud that you can access anywhere, never crashes and never needs maintenance?