I have two cases logged with WD Support, one on Friday and one on Saturday. I have yet to be contacted on either. I am going to try to get some help here.
At first it was only a matter of it not being clear what was actually being backed up in “File Backup” mode. I seleceted the entire C drive on my laptop to be backed up. I looked and all folders were checked for backup. I deselected the swapfile, but left everything else checked. I ran the backup which took two days. My laptop drive C has about 70 GB stored on it. When the backup had finished only about 45 GB had been backed up. Unless my swapfile is about 25 GB, not everything that was selected for backup was actually backed up. I am hoping someone can direct me to online documentation that describes in some detail the backup process and whether there are classes of files or locations that are specifically exempted from even a full backup when selected for the entire C drive. I do not mind reding through a lot of tecnical discussion if I can get the answers on this. The time to discover wht was and was not backed up is certainly not in the aftermath of a disk failure/replacement.
While I was awaiting a response on this case with support (logged Friday morning), I was prompted by the software to upgrade Smartware to version 1.6.4. Fortunately, I had created a retore point on my laptop a few days before because the upgrade wrecked havoc on both my new Windows 8 laptop and my older Windows XP desktop. Nothing worked right. My computer took 6 times as long to reboot, applications would not start or would take 3 or 4 minutes to open. Periodically I would not be able to access the network. Everything on my new laptop ran like it was on an old 8086 machine. And there were other anomalies. I decided not to wait all weekend with two broken machines for someone to get back to me from support. So, even though I logged a second support case on Saturday, I also uninstalled all WD software from first the old desktop machine and then the new laptop and resinstalled version 1.5.3 from CD. On the desktop things looked quite a bit better, but still running slower than before. On the new Windows 8 laptop the reinstall didn’t cure the slow and erratic behavior. After unsintalling and reinstalling a second time with no improvement, I finally had to implement the Windows Restore Point to recover my machine to before the intital installation of all WD software. Of course my security software wrenched things up with the recovery and I had to fix that too. I installed the CD version of WD software again without the upgrade and things are workign okay now.
I am left with not only the same questions about how the backup is working and what it is backing up and now I have questions about how an upgrade released 3 months ago is wrecking havoc on XP and Windows 8 machines and yet it has not been either removed or corrected. And in addition, I now have questions about version 1.5.3 and how it handles backups from two discreet machines. It appears to put them in one place on the Duo drive unit. From what I could see of the 1.6.4 changes prior to everything having to be removed/reinstalled it looks like they intended to separate the backups from multiple machines.
I guess I am wondering if anyone else experienced what I have with the 1.6.4 upgrade and I am wondering if WD plans a newer version of the upgrade that will bypass 1.6.4 and its disatrous consqeuences. I have used WD products for more than 25 years, but I am seriously considering returning the MyBookLiveDuo and software to the store and discontinuing the use of all future WD products. I am so frustrated that I lost several days productivity trying to figure this all out.
If anyone on this forum has any ideas, suggestions, pointers, inputs, I would be very pleased to read them.
Sincere regards to all,