I recently got a WDBG\BGB0060HBK-NESN drive (My Boook 6 TB). The computer recognized it immediately, but after restarting my computer (a Dell Optiplex 9020) will not even enter the BIOS. It freezes and doesn’t go beyond displaying a black screen with the DELL logo on it. If I disconnect the drive, the computer reboots fine and once in windows I can plug it back in and seems to work fine. The problem is, again, that it won’t reboot with the drive attached.
I tried several things to no avail:
- removing the drive from the bootable devices in the BIOS
- removing all hidden files in the root menu
- reinstall the My Book’s drivers as well as the drivers for the ATA controllers and the motherboard
- removing all components attached to the motherboard and place them back in
- removing the motherboard’s battery and place it back in
etc etc
I spent the whole day searching for solutions in the web, but nothing worked.
Any suggestion? I don’t have that same problem with other WD smaller external drives, so I don’t know what’s wrong or different with this particular unit.
Do you mean you cannot get into BIOS with the external drive attached?
If so, go into BIOS with the external drive unplugged and see it it is set to boot from a USB device. If so, turn USB boot off…or,
Check the boot order to make sure a USB device is not set as the first drive the system encounters. If BIOS boot order is set so that a USB device is first in the boot order, before the normal boot drive, the system will look for an operating system on the external drive and won’t find it one. So, it will stall.
That could prevent you getting into BIOS but on mine, I get text on my screen advising me to hit F2 to access BIOS. Yours may be different.
A normal boot order might have the CD/DVD drive first, followed by the normal hard drive. If your external drive shows up in the boot order, move it to last place.
I am having the same problem.
I have already gone into the BIOS and removed “usb device” from boot up.
I’m still getting the same black screen with a white Dell in the middle.
Hi Everyone,
I realize I am late to this party, but I just bought my drive, and joined the forum today. I have the same problem. I checked my BIOS/UEFI boot order, disabled USB boot, disabled legacy USB settings, to no avail. I have several other external USB HDDs, and never had this problem. My WD Black P10 5TB is the only exFAT external USB drive on this system.
If your drives are exFAT formatted, and you are using them only on Windows, reformatting to NTFS solves the problem, at least for some. (Note well: Just in case you are not aware, reformatting your drive will erase all data. Back it up before reformatting. Also, if you’re using your drive on Mac and Windows systems, keep the exFAT format. NTFS is a Windows-only format.)
See this post from WD support: https://support-en.wd.com/app/answers/detail/a_id/983/
