Completely unusable - Last ditch effort with EX2

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX2
1

I’m about to call it quits on the EX2 and WD NAS drives.

Browsing, moving and accessing files is almost impossible.

Basics: latest firmware installed, connected to Mac via IP (not via name of drive). We’ve tried connecting directly through Ethernet cable and the standard wifi route. Mac is running El Capitan.

For example, I’ll navigate to a folder on the ex2 with photos within and it will literally take 5 minutes to show the files. I’m also trying to move my files off of the Ex2. Every time I try to do a big batch transfer, which takes hours, it will eventually give an error and botch the whole transfer. I therefore have to do it file by file. Moving 8 photos, only about 20 MB, took 10 minutes. In other instances, it just sits there. Oddly, it does move quicker if I just grab folders to move and not the files/photos in them individually. That isn’t much of a help when just wanting to move a few photos back to my computer and it takes 10 minutes.

I’m here for any other advice. Calls to WD support on yield generic troubleshooting or just telling me to reset.

Otherwise it may be time to look at other NAS options as the EX2 has become almost unusable. Thanks.

2

Hi, I understand that you are connected via the IP so I believe that you are familiar with manually mapping the drive using the “Connect to server…” option on your computer, I would like to know which option did you choose, AFP or SMB? This can impact on the performance somewhat. You might want also just to test, to turn off media server, iTunes server, Remote access, and see if the drive still behaves the same.

3

​Hi,

Thanks for reaching out. I’m connected via smb. AFP does not connect for
some reason.

I’ve turned off media server, itunes and remote and accessing sub folders
and files is still difficult.

Thanks!​

4

Here’s my suggestion

  1. Login to the UI and perform a Full Factory Restore (yes you will loose all your data but get a brand new file system so back it up before the restore)

  2. Login and disable Cloud Service, DNLA, iTunes

  3. Connect your MAC Ethernet cable to the same router as the WD NAS

  4. Power off and on your networking equipment

  5. Transfer files and be happy :slightly_smiling:

  6. Now try to transfer via wifi

  7. Report the results to the group

5

Hi Jeepnsam,

Thanks for the suggestion. I’ll definitely try a full restore, but I’m
still stuck trying to get my files off and it’s slow performance.

··· On Thu, Mar 10, 2016 at 9:56 PM, jeepnsam wrote:

jeepnsam https://community.wd.com/users/jeepnsam
March 11

Here’s my suggestion

  1. Login to the UI and perform a Full Factory Restore (yes you will loose
    all your data but get a brand new file system so back it up before the
    restore)

  2. Login and disable Cloud Service, DNLA, iTunes

  3. Connect your MAC Ethernet cable to the same router as the WD NAS

  4. Power off and on your networking equipment

  5. Transfer files and be happy [image: :slightly_smiling:]

  6. Now try to transfer via wifi

  7. Report the results to the group

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6

Please have a look here, just helped for my mycloud

http://shortattentionspade.com/how-to-make-your-wd-mycloud-■■■■-less-or-for-seo-purposes-improving-the-performance-of-your-wd-mycloud/#comments

and yes the 4 funny dots are supposed to spell s…u…c…//// k (sorry)

As he says login with SSH

and run these commands

(you can check it with the atop command)