Cloud Access Connection Error (Error Code: 1002)

Hi, I tried to login WD My Cloudex2 ultra (OS5 and new firmware 5.26.202 - upgrade this morning)
The ‘updating process’ shows “Something went wrong, please check that you have an active Internet connection and try again.” (Error Code: 1002)

The Internet is connected but still cannot connect to Cloud Access.
Please help. Thanks

Hi @irenjc,

My Cloud OS 5, Home: “Oops something went wrong” When Signing Into Mobile App:My Cloud OS 5, Home: "Oops something went wrong" When Signing Into Mobile App

Please contact the WD Technical Support team for the best assistance and troubleshooting: