Cloud Access Connection Error (Error Code: 1002)

My Cloud OS 5 Personal & Network Attached Storage My Cloud EX Series
1

Hi, I tried to login WD My Cloudex2 ultra (OS5 and new firmware 5.26.202 - upgrade this morning)
The ‘updating process’ shows “Something went wrong, please check that you have an active Internet connection and try again.” (Error Code: 1002)

The Internet is connected but still cannot connect to Cloud Access.
Please help. Thanks

2

Hi @irenjc,

My Cloud OS 5, Home: “Oops something went wrong” When Signing Into Mobile App:My Cloud OS 5, Home: "Oops something went wrong" When Signing Into Mobile App

Please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask

3

It would be great if WDStaff posted a fix, once resolved, to this feed. Seems like a logical thing to do.

4

I’m getting this error too after a firmware update, trying to set up Cloud Access which was set up and working perfectly fine until the firmware update.