I’ve had My Passport for a while and it seemed to be backing up fine on my last laptop. I’m trying to set it to backup my new laptop and have downloaded/installed the software. However, when the WD Backup software gets as far as ‘Select your WD storage device or cloud service’, it keeps giving me the message ‘No backup targets found’.
The Passport is plugged directly into the computer, and I can see the files on it, so the USB cable must be working. I’ve tried restarting the computer and I’ve tried plugging the Passport into each of the different USB ports. Does anyone know what might be wrong?