Can't find files

WD External Drives WD Portable Drives
1

I just installed a new hard drive after backing up my Doc’s & Music & Pictures.  

My passport says that the backup was completed successfully; however, when I retrieve my documents I can’t find them on my hard drive… Even though it side retrieve was successful.

Thanks

1 Like
2

Hi there, do you know the exact file path your files used to have before the backup? If not, then what if you try to restore the files to a content folder that you select?

2 Likes
3

Yea they were the regular My Document folders.  I even tried to download them one folder at a time.

It said retrieveing  1500 files but don’t know where they went.  I don’t think it is retrieving the files.  I did a software upgrade after backing up the files.  I think I lost them when that happen.

1 Like
4

If you made a software update, then redo the backup. After it is completed you should be able to see a folder ending in .SWSTOR holding the files…

2 Likes
5

Thanks I’ll try it.