Can't attach files to emails anymore from My Cloud

[Bennor]

@diane1

My WD Desktop App just stopped working on 7/25/19. I’m seeing messages that it no longer exists, so how I was I am to use it up until now?

The My Cloud Desktop program has been end of life since 2016. WD Support even has a Knowledgebase article covering the program being discontinued.

Western Digital Support | Western Digital

One possible workaround is to downgrade the firmware and see if that fixes the issue since it was the latest firmware that broke the Desktop program. Otherwise your stuck with using the MyCloud.com web portal.

There is some information on how to downgrade the firmware along with past firmware links in the following post.

WD My Cloud v3.x, v4.x and v2.x Firmware Versions Download Links

UPDATE (4/15/2022): WD has terminating OS3 support as of April 15th of 2022!!! Generally one’s OS3 My Cloud will remain operational and accessible on the local network. WD supported remote access service (MyCloud.com / OS3 mobile apps) has been be terminated. The second generation single bay My Cloud ((P/N: WDBCTLxxxxxxx-10, FW 02.xx.xx)) unit is not affected by the OS3 support termination, the second generation single bay My Cloud can be updated to OS5. UPDATE: It appears WD is now blocking us…