Cannot restore from WD My Passport Ultra on Windows 10

Portable Drives My Passport
1

I’ve just got a new PC, running Windows 10. I have my files from my old PC on a WD My Passport Ultra device (P/N WDBGPU0010BBY - 05).

When I connect the My Passport Ultra device the PC sees the device in the file explorer, but I cannot run the WD Backup program.

WD Drive Utilities and WD Security appear to have installed ok, but WD Backup will not install.

Please help!

Peter

2

Hello,

Try downloading and installing its latest version from WD website.

WD Backup

3

Thanks for this. It worked first time. Much appreciated. I was sure I had downloaded the latest version, but obviously not…!