Cannot play videos from my WD Wireless anymore

Hi, suddenly we cannot stream videos from out WD Wireless anymore.

I have tried to update the app on iPad and update Firmware.

Now I have reset it to factory settings. But no luck.

I can se the videos, but when choosing a movie, nothing happens.

How to debug?

Hello,

You are describing a problem of using the MPW that has never been mentioned here before. Since I have had one for a few years, I look at all MPW posts and help people if I can. I will try to help you, too, but not sure if I can. I want to ask you a few questions:

Have you received any error messages?
Are the LEDs lit correctly when it is on and running?
Can you tell if the drive is running (by carefully holding it to your ear and listening to it)?
Do you have any music or photos files on the MPW that you can play. and did you try doing that?

If so, it appears things are mostly working correctly, but you say you can’t select a movie and get it playing on the iPad.

OK, so let’s take the My Cloud app and iPad out of the picture for a moment and just test the MPW wireless and drive. Did you know you can connect a computer to the MPW’s wireless signal and use it just like you do on the iPad to view a movie? You can. All you need to do is connect the wireless signals together, and then (if you have a Windows PC) use the File Explorer of Windows to peruse the drive’s folders and files to locate a movie file and play it. (There is likely a way to do this with a Mac computer and use Finder, but I don’t have a Mac to tell you how to do this.)

I just tried it with my MPW (as I actually never use it this way, but rather with an iPad as well) and I had a movie playing on my PC in just a few moments.

If you can do this as well, it would pretty much indicate the issue is with the iPad or the MC app; and I would guess the iPad, since you said you did re-install the app.

Depending upon what you tell me, I might be able to help further, although I may likely suggest you contact WD support; especially since this is an unusual problem. Good luck.

Hi Mike

Thank you for your time.

Both LEDs are blue and the drive is running, I can hear it.

If I connect it to my computer, I can play mp4, m4v, music and images in the Twonky Server.

I then connected it to my phone and tested a few files. Mp4 and m4v was okay, mkv is not working. But suddenly I get an error “Network connection failure(905)”

After that, I can’t connect with anything, phone, PC or iPad.

Was that answers enough? It looks like that it is a network problem.

Best regards

Jeppe

Sounds normal, and the only video files I play from the MPW are mp4/m4v, and some MOV files.

When you say you connected it to your computer, do you mean via wireless as I suggest for this test, or do you mean via the USB method? (or both?)

You then went on to say:
. . . then connected it to my phone and tested a few files. Mp4 and m4v was okay, mkv is not working. But suddenly I get an error “Network connection failure(905)”

iOS devices do NOT natively play MKV files ( and possibly can play MKV files using a different app) to play MKV. Yhis makes sense, and so don’t try to play them, so if you got the error message 905 right after trying, this can explain why; you are not playing the correct format file, so it is not a “network error” but rather a file type error. This is likely the solution to your problem. Don’t try and play MKVs.

I hope you have access to the complete user manual for the MPW, since it lists what file formats are appropriate for the MPW. You can download the manual here:
http://support.wdc.com/product.aspx?ID=227&lang=en