i have just bought new ex2 ultra gave power & connect to router all lights are steady green
but couldnot locate device in mycloud/hello
for search it ask 9 digit code which is no where present
fedup as y easy installation not provided and guidance?
We have made extensive changes to the MyCloud.com website following the launch of My Cloud Home device. As you are a My Cloud user, use http://files.mycloud.com to login to your My Cloud device.
My Cloud, Mirror, Mirror Gen2, EX2 Ultra, PR2100 and PR4100 DO NOT require an activation code and its setup can be done at mycloud.com/setup. While My Cloud Home and My Cloud Home Duo require a 9 digit activation code and setup can be done at mycloud.com/hello.
You may refer this KBA for more details: