Cannot complete Firmware update as WD app cannot see the drive

Portable Drives My Passport
1

The drive is available on the Mac.

There is no other USB device plugged in.

The drive is mapped to the desktop and I can access it.

The WD app simply refuses to see the drive.

How can I get past this in order to update my drive?

My drive is a WD MyPassport Wireless Pro

2

You might have to use the MPW webpage to do the firmware update.
I believed your MPW webpage is 192.168.60.1

Check out this manual link on how to update your MPW
http://products.wdc.com/library/?id=1517&type=25&cn=4779-705151&lang=en

3

This does not work. I have the software on my Mac but the WD app still does not see the drive and the 198. address etc does not work either.

It’s odd as I am able to access the files on the drive and write to it.

4

I am still unable to update my drive - any ideas?

5

Call WD Support hot line. They can walk you through the process or help you troubleshoot.