Hi Community,
I have just bought a My Passport Ultra 1TB. I have a MAC running Yosemite 10.10 . I read that it had to partition the disk for formatting when using on a MAC. I followed the instructions on the community site. Initially, it failed as it couldn’t unmount the disk. So I closed all other apps and tried again. No error messages - all seemed fine.
Next I went to the downloads section of the WD site to get all the driver, utitilites and firmware updates.
- The Utilities download works fine - so I ran tests and - SMART status psassed and QUick drive self test PASSED.
- Universal firmware updater was then downloaded, saved to desktop and launched - but there’s my problem - it says : -
NO DRIVE FOUND. Disconnect all USB devices, Reconnect only the WD drive you wnat to update, and click RESCAN.
I had nothing else attached other than my Pport Ultra. Every time I click RESCAN, I get the same message. I ejected the drive and waited a minute then reconnected, waited for it to show in my Finder and tried to launch the Firmware Updater app again. No success.
My drive is showing in my Finder. So I am able to drag files from my MAC hard drive to my portable drive to use it as a storage device, but I’ve got no other functionality without downloading the WD software.
Anything that was on the drive when I opened the box this morning was erased with the partitioning.
Help is most definitely needed, and greatly appreciated. Thank you.
Penny
