Cannot access the device

#1

Hi, we are using Mycloud Ex2Ultra. Everyone in the network can access it except one person. It says the device is not accessible. Please advise! Thank you!

#2

Or you saying the share folder? Is the share folder guess accessible or is it lock with username/password?

#3

Nothing can be accessed even the shared folder. The whole device cannot be accessible.

#4

If this is on Windows, try this link . https://superuser.com/questions/384030/cannot-connect-to-a-shared-network-drive

It is more of that user computer issue. Double check the computer setting, workgroup, file & printer network sharing…etc…