Book no longer recognized at usb port

Portable Drives My Passport
1

OLDER BOOK CONTAINS MY LIFE. IT WORKED FOR YEARS UNTIL RECENTLY. I AM RUNNING WINDOWS 10. THE MESSAGE I GET WHEN PLUGGING INTO USB PORT IS… “UNKNOWN USB DEVICE (DEVICE DESCRIPTOR REQUEST FAILED)”

i HAVE TRIED EVERYTHING I CAN THINK OF, INCLUDING INSTALLING NEW wd DRIVER FOR UNIT.
CAN ANYONE HELP?

THANKS,
ERIC

2

Hi there,

I have passed this to support, please check your private messages

3

I’m receiving the same error. The drive has been working well for some years. The issue started after an unexpected shutdown due to power failure. May I also receive support communication?
Thanks

4

My WD Essential stopped working. Light is on but does not appear to be working. PC does not recognize drive. It does recognize a second MYBOOK I have.