WD Community

Big Sur and Time Machine fail

since the update, Time machine can’t access my old TM backup or create a new one

everything else works

I HAVE:
deleted all old files
new install of software
firmware up to date
rebooted
spoken to tech support [who are so slow…]

any thoughts?

@BigSurUpdateWrong Have you already looked at this?

WD Discovery: Apple Has Announced the General Release of macOS 11 Big Sur for 11/12/2020 - Announcements & Discussions / News & Announcements - WD Community

thanks,appreciate you looking into this and the help but not confident in doing that as not clear what i need to do, and if it’s safe… would prefer WD actually acknowledging it and fixing it themselves

SOLUTION CONFIRMED

turns out Sophos [mine was free version for home] was the culprit, either remove or backup in safemode. Apparently Sophos afe aiming for a fix in March 2021…

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.