Backup stuck at 'Preparing Backup'

[mrazanaqvee]

Hi
My backup from my Samsung Galaxy S23 Ultra used to work fine but since end of August has stopped backing stuff up. I have My Cloud EX series OS5. Please help

Best wishes
Raza

[riyan_shaik]

Hi @mrazanaqvee
Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:

Western Digital Support | Western Digital