Backup won't start

My Cloud OS 3 Personal & Network Attached Storage My Cloud
#1

Hi all

Been using my mycloud for a year and no problems at all. However, I tried to do my monthly backup last week and it won’t seem to start. I’m using an external USB, and attempting the backup using the mycloud/ dashboard- basically the same as I’ve been doing all year. I create the job, it says backup ready - and i click start It pops up saying ‘Updating…’ for a brief few seconds and then nothing happens, the backup just won’t start.

I’ve rebooted the device a few times, reset my internet and PC and tried on different devices but the same happens.

Any ideas?

Thanks in advance!

#2

Hi kristianshaw87,

You should try contacting WD’s Technical Support about this for live assistance and troubleshooting

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#3

Is there space on the USB HDD…?