Backup won't start

Hi all

Been using my mycloud for a year and no problems at all. However, I tried to do my monthly backup last week and it won’t seem to start. I’m using an external USB, and attempting the backup using the mycloud/ dashboard- basically the same as I’ve been doing all year. I create the job, it says backup ready - and i click start It pops up saying ‘Updating…’ for a brief few seconds and then nothing happens, the backup just won’t start.

I’ve rebooted the device a few times, reset my internet and PC and tried on different devices but the same happens.

Any ideas?

Thanks in advance!

Hi kristianshaw87,

You should try contacting WD’s Technical Support about this for live assistance and troubleshooting

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Is there space on the USB HDD…?