Anyone else have warranty registration issues?

My Cloud Home My Cloud Home Single Bay
1

so i bought a wd cloud home recently. Sealed box and all. setup it up and was using it . no issues there.

Went to register my warranty. and then i am informed that i need to furnish proof of sale as the device is out of warranty?

support pointed me to Warranty Policy | WD Support, which again refers proof of purchase - no mention of proof of sale anywhere.

any one of you encountered the same, and managed to get it resolved?

2

@nine5114

Where did you buy your device, My Cloud Home? My suggestion, go back to where you bought it and get a receipt for your purchase, their sell, if you don’t already have one.

When you go out shopping, or even buy online, you make a purchase from someone or place that is selling items. Get a receipt that shows who sold to you and all the information about your purchase.

3

Thing is I do have a receipt ie a proof of purchase. What they are asking for is a proof of sale …which is making me confused. I’m not the seller I’m the buyer.

4

I tried to explain that to you in my last reply.

What do you have showing on your sales receipt? Below is an example Wal-Mart sales/purchase receipt. Highlighted in yellow shows, ITEMS SOLD 1. Have you provided a copy of yours to WD when you try to register it.

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5

wdhome
wdhome1021×766 54.5 KB

Tbh, this is the only document i have to serve as proof of purchase.

Let me try ask back the seller then.thanks.

6

Have you looked at this and entered your information to see what it says the status of your warranty is?

Warranty Status | WD Support

7

yes i did. it indicated out of warranty, as they calculated it from build date.Support said what I have provided is not enough proof and require a proof of sale document.

anyhoo, will reach out to support again and see where it goes, although it is looking likely this item bought new , does not come with warranty.