All drives are red on the device. Any suggestions?

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX4
1

The screen has read 4% for 4 hours. All drives are red on the device.

2

Hello, Wayne_Hughes,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support
http://support.wdc.com/support/case.aspx?lang=en