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Acronis True Image WD refuse to clone a 500GB HD to my new Scorpio Blue 1000GB

Post URL :

http://community.wdc.com/t5/Desktop-Portable-Drives/Acronis-True-Image-WD-refuse-to-clone-a-500GB-HD-to-my-new/m-p/493004

Post Text:

I have a toshiba notebook with original 500GB HD full.

I have bought a WD 10JPVT scorpio blue to have more space, and want to clone the old small HD to the new WD one.

I downloaded Acronis True Image WD edition, with file tih_s_f_1492.exe, being the last version available on wdc.com.

I connect the wd 1000GB scorpio blue to an usb adaptor to my laptop, and run acronis. It can see the new disk, no problem.

But when launching the cloning in automatic mode, it refuses after a while, saying that there is a problem.

When launching it in manual mode, i select the small old disk as source, then acronis shows me the new disk as target, but in grey as i cannot select any disk.

I then downloaded Acronis Migrate 7.0 that is available for 15 days testing, and it also refuses to make the cloning, in either automatic or manual mode, telling me that the new drive has not enough space :slight_smile:

But the most annoying is that i made a request to WD support last monday, and that after 2 days i still have no answer on that, not even for telling me that somebody as red about my problem and will answer soon…

I need to work, so what can i do to solve this problem ?

User:

bbern

Notes:

Csat Issues

102412-6136984 - Sent to EU Team to contact the customer 10/24

I will take over this case. - Juan 10/25

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