Access my cloud home in native files app on IOS / iPhone

My Cloud Home - Personal Cloud Storage My Cloud Home
1

Hello,

I would like to buy a My cloud home for my family, and I have some questions.

I understand that we can access to the contents of the disk from the iPhone’s native files application. Can we use the files application to copy documents from the iPhone to the My cloud home disk?

And can I likewise access to the contents of the disk, and copy documents from the iPhone to the disk from the iPhone’s file application if I’m not connected to the same network as the disk (for example, if I’m out of town)?

Thank you in advance,

Sacha

2

Hi @Sachito,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask

3

Yes you can.
You need to be logged in the MCH app AND turn on the MCH option in the Files app.

1 Like
4

This is the right solution and the original poster should mark this reply as a solution.

It is not clear what iOS is doing when using Apples’ Files app with enabling the My Cloud Home as a network drive. When used remotely, the iOS VPN does not seem to be activated, but connection is still made to the My Cloud Home device. The MCH appears to provide the VPN and iOS Files app allows redirection of file access, including uploading of files and folders to the MCH.

Good observation.