7.200 RPM NAS Drive Support

Legacy Products My Cloud OS 3
1

Does the WD My Cloud EX4, support the new HGST (a Western Digital Company) HDD NAS Drives ?

HDD HGST HDN726050ALE614 DESKSTAR NAS 5TB SATA3 Variety ?

Also I am interested in setting up 4 such NAS HDD’s in a RAID Configuration. Will I encounter problems ?

Thanks.
A.B.

2

Hello,

That specific model number is not in the list of supported drives for the EX4.
http://support.wdc.com/product.aspx?ID=905&lang=en

As a recommendation, contact WD Support to see if they have an updated list of supported drives.

3

Hi.

Thank for your Reply.

For some strange reason my Serial Number is not recognised by WD Contact Support Web Page and thus I can not establish a connection with them.

Yes I know that these NAS HDD are not included in the List.

Though new NAS HDD are coming out every day…so there should be a list kept up to date day after day.

Can I simply e-mail them? Because their online systems for contacting support are super - duper stupid.

Thanks for your time

Rgds,
A.B.

4

HDD HGST HDN726050ALE614 DESKSTAR NAS 5TB SATA3 after extensive testing…these HDD NAS Drives are NOT Compatible with WD MyCloud EX4.

The red status LED lights flash constantly…RAID 1 is very - very slow.

Drives never stop spinning even when IDLE

CPU usage always 100% and RAM 88% on just 2 disks.

I formatted everything…and I use JBOD.

In JBOD Mode, everything works super fine and I do internal Back-Ups scheduled everyday at 6 AM from one Drive to another for redundancy.

Now you know.

Since changing to JBOD and loosing ALL THE DATA…CPU & RAM is just 25% , the Unit is cool and very - very fast.

Drives go to sleep when no file transfers take place.

WD Support was completely UN - ABLE to help me. And I had to figure everything out myself.

If you want a job properly done …you know what to do.