3TB Green HDD not showing correct capacity in Data lifeguard

WD Internal Drives Desktop & Mobile Drives
1

Hey,

I have a 3TB Green HDD. I wanted to low level format it using WD data lifeguard, but the software shows a capacity of only 810GB. Windows 7 shows 3TB capacity. I also created a new GPT partition table on the drive using GParted live cd, but didn’t solve the problem. 

PS: I’m new to the community so I apologize in advance if I made a mistake in posting this question.

2

Hello and welcome to the community,

Do you have the drive connected to the computer using a external enclosure?

3

Thank you.

No. I’m connecting it  internally using SATA

4

I have a similar problem.  replacing a 1.5TB WD15EADS with a 3.0TB WD30EZRX.  During boot up post the correct capacity is shown but when setting up the partition (GPT) it only shows about 700GB.  The drive is recognized.

5

It appears that the system is affected by a 32-bit LBA limitation, in which case it could be a driver issue such as the following.

Intel Rapid Storage Technology (RST) drivers and Support for Disk Drives Beyond 2.2 TeraBytes (TB):
http://knowledge.seagate.com/articles/en_US/FAQ/218615e…

“Like other kinds of software, the Intel RST drivers are updated to keep pace with new technology. The Intel drivers found in retail releases of Windows 7 have a 2.2TB limitation. Rather than cut off the capacity at 2.2TB, the limitation expresses itself as the remainder above 2.2TB. In other words, the driver causes the Windows operating to see a 3TB drive as 746.52 GiB (or 800GB).”

BTW, I did search WD’s Knowledge Base for a similar explanation but I couldn’t find anything.