Good morning WD Community,
I will try to be as detailed as possible. I cannot access my external HD. I had it for about two years. It has a password. Under normal circumstances I would plug the USB into the laptop (Windows 8), click on WD Security under Devices and Drives, type in my pasword and voila. The HD would show up under the I drive. Four days ago I needed to transfer some files unto the HD, after not plugging it in for about a week.
Problem: When I plugged it in the light was flashing white frequently and the HD was making a beeping noise about every two seconds. The WD Security did not show up. After about a minute the beeping would stop but the frequent white flashing would continue. After about 10 minutes the frequency of the flashing goes from .5 seconds to about 2 seconds. The HD can be seen under Devices and Printers but as CD Drive (E), which I didn’t realize at first. It is also seen in Device Manager. After reading a forum (not this one), I tried several options, hopefully non-harmful.
1. Unplugging the HD and shutting down the laptop. Restarting the laptop and plugging the HD back in: Same syptoms.
Leaving the HD plugged in until the laptop recognizes it. This was before I realized the laptop was recogizing it as CD Drive (E).
I noticed there was a WD firmware update for my device on about 26 September. I realized I didn’t use the HD since the update and downloaded the the update unto my laptop. The update recognizes my HD but cannot update it, probably because it’s CD Drive (E), which I STILL didn’t realize.
After reading the WD forum,
I unplugged the HD and realized the CD Drive (E) thing when my devices went from 4 to 3, then back to 4 when I plugged it back.
I looked under Disk Management. HD shows up as “CD-ROM E”, with 0MB capacity and 0MB unallocated space. Petition Style “MBR”
I downloaded and ran the DLG. It recogized the HD as WD My Passport with 0MB for Capacity. I ran a Quick Test. Test Results as “PASS” but the Smart Status was “Not Available”
Do I change the CD Drive (E) to I? If so, how?
Do I then run the firmware update?
Sorry for the long and detailed post. Also, thanks in advance.