1 TB My Passport Ultra stuck on "Preparing backup" (Windows 7, USB 2.0)

Portable Drives My Passport
1

I just bought a 1 TB My Passport Ultra. When I ran the first backup, it was stuck on “Preparing backup…” for almost an hour. Also, by USB 2.0, I meant my laptop has that but the drive has USB 3.0.

Here are the things that I tried:

  • I installed the SES driver from WD’s knowledge base and restarted my machine before running the first backup
  • I checked that the devices are working in Windows’ device manager.
  • I ran Data Lifeguard Diagnostic for Windows and the tests passed.
  • I disconnected and connected the portable drive a couple times and tried running the backup again
  • I tried a different USB port on my laptop
  • the white light on the drive is steady (I’m not sure what the light indicates)

I’m not sure what else I can do? Does anyone have any suggestions? If nothing works, I’ll have to return this item.

Thank you!

2

Hi there,

I recommend you uninstall and reinstall the latest version from our website, and then retry to start the backup.

3

I uninstalled and reinstalled the SES driver and WD Backup from your website. Still seeing same issue.

Edit: After 23 minutes, “Preparing backup” has finally finished and it’s showing 0% complete for the back up. I’ll wait for another hour and see how it goes. Thanks.