My Passport stuck on "Preparing Files" - Won't back up

Yet another thread on WD My Passport not working.
I have tried uninstalling and reinstalling WD Backup. I have downloaded and installed the most recent version of WD Smartware. I have added all WD software to the exclusion list in Malwarebytes and MS Security Essentials. Still nothing - the software gets stuck on “Preparing Files” and does nothing else. How do I get this to work? It’s brand new, and won’t work.

Hello, bellbrass,

Well, there could be the multiples reason for the issue that you have. I would recommend you to reformat the drive in the exFAT file system and try to back up again and if you again face the same issue then you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support