WD Software Download fails to update to version 2.4.14

[woriwarren]

Use this link to go to the same topic on another forum page and follow through cat0w’s suggestion who is the 5th contributor … worked for me

Smartware Update Stops and Won't Install

I have just received a notification that there was an update to my Smartware Pro software. I clicked the message to accept the update and a window for WD Software Download appeared. It has a progress bar indicating that it is processing WD_SmartWareInstaller_2.4.14.13.zip but there has been no progress in the window. Task manager also shows zero CPU usage. What do I need to do to get it to run? I am running Windows 10