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User_Inquiry - 4/25/16 - Data Loss

UPDATE http://community.wd.com/t/help-problem-my-passport-ultra-unlocker-can-be-opened-but-the-drive-after-unlocking-cannot-be-opened-and-windows-explorer-malfunctions/161491/3

Thank you for your response ! :slight_smile:

The thing is that i cannot use WD ulitities because when my drive is locked and i’m trying to unlock it using WD Utilities it says that my password is incorrect but when i successfully unlocked the disk drive using windows explorer, the hard disk cannot be detected by WD Utilities.

Is that the only way for my HDD ? Is there any other method to try recover some files from it ? I really needed some files on my HDD

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