WD Community

Problem with connecting to the Samsung q7 tv model

The My Cloud is not a wifi enabled device. It is connected to a wifi router that handles the wifi.

One suggestion. Check the Twonky settings on the My Cloud (ex: http://wdmycloud:9000) and ensure the correct Media Receiver was selected for the TV/device under Sharing > Media Receivers.

It helps to read through the unofficial FAQ for Twonky as well.

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.