Various troubleshooting steps and things to try if you cannot access the My Cloud dashboard.
- Due to the indexing the My Cloud OS5 does at OS5 firmware install it could take days for the indexing to complete on devices like the single bay/single drive My Cloud, so just wait and see if the indexing completes.
- Try using a new Ethernet cable to connect the My Cloud to the router.
- Try connecting the My Cloud, using the Ethernet cable, directly to a computer with a networking port.
- Try using a different networking port on the router.
- Try a 40 second reset (will not remove user data but will reset My Cloud settings to default) using the reset button on the back of the My Cloud.
- Use the forum search feature (magnifying glass icon upper right) and search for similar discussions to your issue (if you haven’t done so already). Its possible one of those other discussions could have a suggestion that may work.
For example, a possible fix one person did for their unit that had a blinking blue LED. Use such methods at your own risk.
Fix for inaccessible My Home gen 2 with blinking LED
http://community.wd.com/t/fix-for-inaccessible-my-home-gen-2-with-blinking-led/270744
