Missing (Vanished) folder in Network but still there online

[NoPlex]

@Taliesin

They were both accessible through my normal network. Recently, for some reason, the folder with music has vanished on the network (public and timemachine folders on that drive can still be seen and accessed).

Right. This is a common network permission problem sometimes associated with third party programs and/or OS such as macOS that mutilate (yes, really) user file and folder permissions on network drives such as the My Cloud Home (MCH).

Most MCH users on this subforum would have known about this because it is duplicated in about a dozen different threads.

The Western Digital Tech support solution is to have a Dashboard functionality that resets all user files and folders permission without deleting user data (hopefully).

I have an 8 TB WD My Home Cloud and cannot access my files

Unfortunately you repeated this a few times without telling anybody anything new because you simply don’t describe what you have done, successfully or not. It is a process, the path to a solution as to what steps have been taken. The Western Digital solution has always been to ‘Clear Device Settings’ which is a catch-call functionality to reclaim the file and folder permission on the My Cloud Home without deleting user data. This is usually a simple matter of logging in and enable a setting…

Western Digital Support | Western Digital