Hello, I just did the v04.04.00-303 firmware update and after checking my shares, I see an entire share is missing. But, the capacity is the same as it was before the update. Anyone else experiencing this problem?

ps i’m on a mac this folder is not public attaching a screen shot of what it looks like. [Screen Shot 2015-09-29 at 7.53.13 AM.png]

Welcome to the Community. Are you the only one able to modify files remotely on your unit? One thing is a missing folder. Another thing is a completely new folder with a different name appearing after the original folder went missing. It could have been an accident.

I used to be able to get a list of shares for navigation and use by using a desktop shortcut with the IP address of the MyCloud on my LAN. Now all I get from the shortcut is the Dashboard. I still have access to files I have created on the MyCloud via the Recent files list in the MS Office applicati…

I forgot to mention that my PC runs Windows 7 Home Premium 64-bit. Also, I used to have access to the shares via MS Explorer by entering the IP address. If the PC had been rebooted since the previous time I accessed the shares, I would be prompted for credentials appropriate to the particular share…

We have passed along this information to WD Support.

I checked the Dashboard and confimed I have the new firmware (4.04.00-308) but my problem remains.

I received a call from Support and he showed me how, with the firmware v04.04.00-308, I could access the shares for navigation via Explorer. The approach that works is to click on Networks and then dobule click on MyCloud. It works and I can navigate the shares again. The use of a shortcut or ent…

Have you mapped your shares as named drives (D:, E:, F: etc) under the Windows file system? That’s the best way of accessing the MyCloud locally, so that it appears just like any other disk to all programs. Then your desktop shortcuts are just normal shortcuts to named drives.

I just discovered that my MyCloud drive just updated the firmware (to v04.04.00-307). I can access the firmware like normal, but cannot access the drive via Finder (I’m on OS X 10.8.5, 2010 Macbook Pro). I can still see the drive just fine from my iPhone, just not from my laptop. Any suggestions on…

WD Community

Loss of Access to Shares with Firmware v04.04.00-307

Legacy Products My Cloud OS 3

cpt_paranoia September 28, 2015, 10:21pm 44

http://community.wd.com/t5/My-Cloud/New-Firmware-released-today-9-28-2015/td-p/905483

Topic		Replies	Views
Update: Firmware 04.04.00-308 My Cloud OS 3	22	11095	September 21, 2017
Folders Within Public Share Read-Only after Firmware Update My Cloud OS 3	160	28017	October 30, 2017
My Cloud Firmware Version 4.04.05-101 (12/13/16) Discussion My Cloud OS 3	36	8527	January 12, 2017
Private shares disapeared My Cloud OS 3	3	548	March 12, 2018
My Cloud Firmware 4.01.04.422 Feedback My Cloud OS 3	86	10938	September 15, 2016

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