Hello, can someone please help guiding me in the right direction.
I have a My Cloud and the disk failed completely. I re-purposed an old 4TB drive formatted as exFat and installed physically in the MyCloud.
I had thought that if I turned it on with 40 second reset it would reformat the drive in appropriate format, partition drive, and install OS. But I was way off it seems.
From what I have gathered searching here, I think I need to:
Format the drive in correct format (I don’t know what format I should use),
Then partition the drive (again, no idea what I should do here),
And then I should install a virgin image on one of those partitions probably (I don’t have the image, and don’t know which partition it should go into).
If someone here could please help me better understand what it is that I need to do, and how, I would be forever grateful.
There are a number of “unbrick” directions one can choose to follow. Use the forum search feature, magnifying glass upper right, and search for “unbrick”. Lots of past discussions on various methods.
For example, people have used user Fox_exe’s directions to successfully unbrick (or replace) their single bay My Cloud hard drive. You must know however if your My Cloud was a first generation model using the v3/v4.x firmware. Or is the second generation single bay My Cloud that uses the v2.x firmware. the directions for unbricking are different for each version. The directions provided by user Fox_exe are general enough that most people with a little bit of computer/Linux knowledge should be able to figure things out. If not use your favorite internet search engine to learn how to use Linux or issue Linux commands.
Thanks Bennor, I have been going through this and will try to give it a go. I was able to determine I have a first (1st) generation model, but I don’t know which version firmware I should download/install? v3, or v4? Can you or anyone else help?
It’s up to you on using the v3 or the v4 file to do the initial unbrick on a first Gen since you’ll be updating (I assume) the firmware to the latest v4 version. If one doesn’t work try the other.
Thank you again, @Bennor. I followed the instructions and ran into a couple of difficulties, but I was able to sort them all out. My device is up and running like new with the latest firmware.
For anyone else reading this in the future, in step 8.3 I got a error message saying either sdb1 or sdb2 was in use, so it skipped this step. I just continued with all the steps.
I used ‘curl’ to download firmware v3 since I have a gen 1 MyCloud (if I had to do this again I would try dowloading firmware v4 from the getgo). Step 11 has a missing character in the file name. Step 12.5 took a while to complete; I was worried it wasn’t going to work because of the error I got in 8.3, but it finally completed.
After plugging it in, it’s important to not rush to refresh the web browser to get to the Dashboard, even though you are able to access the device. I was having some errors, but I believe they were due to the fact the device needed to complete a self-analysis, and I was not giving it all the time it needed.
I did a quick restore to fix the drive size the OS recognized. But kept having trouble downloading and installing the latest firmware with the Auto-Update utility. So I downloaded “latest” firmware from the wdc page (which was not in fact the latest) and placed in Public share and then did a Manual Update. I gave it all the time it needed to do its self-analysis and then on the Dashboard, the Auto Update utility indicated there was a newer version, and this time it was in fact able to download and install.
