App does not support .HEIF photos and needs to be updated for IOS11! Renders the photo upload useless been as all photos now are .HEIF extensions in iOS11… Also videos will not show up due to them been encoded different please can someone update the software to support this… Thanks

Hi, thank you for your reply and I know but I also know some staff do have interactions with users on here so thought this would be the first port of call but I’ll forward this to the support team who hopefully pass it onto the software engineers :blush: I guess it’s a inconvenience as for now but I…

.HEIF extension iOS11 not supported

Legacy Products My Cloud OS 3

whsbuss July 16, 2018, 4:22pm 10

Excuse me but Google drive and photos support the new format… you need to get your facts straight.

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.HEIF extension iOS11 not supported

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